[GaelL]

Hello all,here's my problem,I have a 8310 and i can't take off my phone password(not the sim card password),i can change it but can't take it off so if someone could help me it would really be appreciated.Thanks.

[John Clark]

Is your device still connected to a corporate BES system? Or did you buy the device used and it's been like that ever since you got it?

If it's your personal device and not connected to a corporate BES system then you can remove the IT policy on it. I recommend upgrading to OS 4.5 and then using Method 1 of this post:

http://www.blackberryforums.com/gene...ve-policy.html

[jsconyers]

Is there a small red lock next to it?

Are you on a BES? If you are on a corporate BES you have an IT policy preventing you from removing the password

[juwaack68]

Where did you get this BlackBerry? Is it connected to a company BlackBerry server?

[John Clark]

Wow! Three at a time!

[juwaack68]

Great minds think alike

[GaelL]

Yes it has a red lock next to the option,what does this mean?i bought it like that.

[John Clark]

Upgrade to OS 4.5 and then use Method 1 in the post below:


http://www.blackberryforums.com/gene...ve-policy.html

[GaelL]

Thank you,but i have one question,it's an unlocked BB so will my BB still be unlocked if i upgrade the software?Thanks for your answers!

[John Clark]

Yes, once it's unlocked it will always be unlocked. You can never lock it again, even if you wanted to.

[GaelL]

Ok good to know that.Thank you very much.

[John Clark]

Good luck! Let us know how it goes.

[GaelL]

Hello since i'm back from holidays now I can do that but i still have one question,will that upgrade lead to the lost of all my phone numbers?

[GaelL]

Found it myself :d