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Old 11-24-2013, 10:58 PM   #1
newfiemaw
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Question Unable to connect to WiFi with Q5

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Been reading messages trying to solve my problem, now my eyes are bleeding. Please forgive me if I've missed it.

New phone BBQ5 and still very new to smartphones.
I DO have a data plan.

When I try to connect I enter my security key and get the following messages, associated with network waiting for authentication.....
Attempt failed.
Is authentication meaning my key/password? I've entered 4000 times now, I know it's correct. I have several devices connected without a problem.

In order to set up my phone when I bought it I had to set the router to WEP, not sure if it's safe to leave it that way but on the other hand my laptop wouldn't connect.
Thanks for any ideas.

When I contacted Bell Tech the best he could give me was to change my key which I did to no avail.

Last edited by newfiemaw; 11-24-2013 at 11:04 PM.. Reason: adding some information
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Old 11-25-2013, 07:23 AM   #2
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Default Re: Unable to connect to WiFi with Q5

Is your router capable of using WPA2? If so, use that. If not, buy a new router.
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Old 11-25-2013, 01:01 PM   #3
newfiemaw
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Default Re: Unable to connect to WiFi with Q5

Yes it is on WPA2. Used WEP just to set up phone when I bought it.
Laptop and printer occ grandkids tablets all connect np. My husband and I both have Q5's..No luck
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