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Old 10-23-2014, 04:35 AM   #1
johncassell
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Join Date: Jul 2014
Model: Z10
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Carrier: T-Mobile UK
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Default Urgent Help for VPN issue please

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Morning, I could do with help sorting this ASAP please as boss is leaving soon and needs it sorting

I am connecting my Windows laptop to the internet via the HotSpot feature on the Z10. This works fine and I can get on internet no problem.

When I dial a VPN back to head office (Router being a Draytek 2860). I get an error 800 - Unable to establish the VPN connection. I've tried creating a VPN on the Z10 then connecting the hotspot but the vpn disconnects soon after the hotspot fires up.

Can anyone point me in the right direction please?

Thanks
John
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Old 10-23-2014, 11:11 AM   #2
johncassell
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Join Date: Jul 2014
Model: Z10
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Carrier: T-Mobile UK
Posts: 5
Default Re: Urgent Help for VPN issue please

Hi everyone, found out what the problem was. We are on T-Mobile UK network and the mobile number had a Blackberry data service attached (On since we started using them with the Bold 9000's). Anyway we were advised that we didn't need this service now and should switch to a standard data package (like we would put on an Android/iPhone etc..). We did this and the VPN fired straight up. So look likes Blackberries servers were stopping us getting connected. Unusual solution but hope this helps others. Thanks, John
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