[Malevolo]

Hi, I recently got an 8700c w/cingular and have been synchronizing it with my PC. I get prompts, sometimes though for a "keystore password" which I don't recall setting. My count is up to 8/10; how do I disable this and what happens when I hit 10/10?


Thanks.

[cooperpwc]

Not sure if hitting 10/10 would lock you out of your Blackberry or disable synching but it would not be good.
First time I saw that request I just entered a standard password that I often use and that became the password. Do you remember what you entered the first time? Or if you have been hitting cancel each time, I would suggest that it is time to enter something...

[patrickh]

Keystore password is usually for certificates.. something happens if you enabled the cert-sync in the desktop manager..

P

[Malevolo]

Yeah I tried entering the two passwords I could've set but neither did the trick...hmm. It still syncs without it, I just need to hit cancel from time to time on that screen.

[cooperpwc]

Originally Posted by Malevolo

Yeah I tried entering the two passwords I could've set but neither did the trick...hmm. It still syncs without it, I just need to hit cancel from time to time on that screen.

patrickh said something interesting above. I will try disabling cert-sync when I next access Desktop Manager at work (if I can figure out how). I don't like entering the password either.

[acorpuz]

I have hit 10/10 and the BB locks you out and starts to wipe out all your data.

[NJBlackBerry]

mftp.

[cooperpwc]

Originally Posted by NJBlackBerry

mftp.

I actually don't know what mftp means. I feel culturally detached.

I figured out how to disable the key store password. In Desktop Manager go into Certificate Sync and choose Options. Then uncheck Automatically Synchronise My Device's Certificate Data When My Device is Connected to the Computer. However, you will need your key store password to do this...
(EDIT: Apparently you can do this without the password.)

[Malevolo]

Thanks! I disabled it as you advised however wasn't prompted for a pw---and I know the pw isn't blank since I've tried that.

oh well, many thanks, the help was much appreciated.


PS - mftp: Monitor First Ten Posts. Sorry NJ.

[apugh]

I have experienced the same key store prompt issue - I went to Desktop Manger and disable the handheld sync but am still getting the handheld prompt for passwd... is there an iniatialization cycle for the BB that needs to be followed?

[chirayu]

Wirelessly posted (Blackberry 8700c: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

Originally Posted by acorpuz

I have hit 10/10 and the BB locks you out and starts to wipe out all your data.

Not true, it will only get rid of all the stored passwords in the password safe if you had any not wipe your handheld.

I have reached 10/10 and it just let me reset my pass to password keeper.

[cooperpwc]

Originally Posted by chirayu

Wirelessly posted (Blackberry 8700c: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)



Not true, it will only get rid of all the stored passwords in the password safe if you had any not wipe your handheld.

I have reached 10/10 and it just let me reset my pass to password keeper.

This is strange. I backup on my Windows ME computer at home and there is no Certificate Synch option. My Pasword Keeper (what you refer to as the password safe) is definitely being backed up, i.e. I get the passwords back when I wipe and restore my 8700.
The Certificate Synch option comes up on my Desktop Manager at work (Windows XP), and that was where I was being asked for the Keystore Password. (I synch on two computers to keep my address list up to date at both work and home.)
Are you saying that the Keystore Password for Certificate Synch is for the Password Keeper? I have no idea what it is actually for but I'm surprised if it's for that.

[fmanso]

So summarizing,

How can we reset the Key Store Password?

I am at 8/10 attempts, and I have not recall enter any password, but the HandHeld password.
-Francisco

[cooperpwc]

Originally Posted by fmanso

So summarizing,

How can we reset the Key Store Password?

I am at 8/10 attempts, and I have not recall enter any password, but the HandHeld password.
-Francisco

I'm not sure how you would change it without knowing it. That's not usually possible with passwords. But you can disable it. See my post at #8 above.

[fmanso]

Any default password? who can I ask? How can I reset it?

I have disabled it, but I like to know the passwords I have in my devices.

[MurderousOne]

Originally Posted by fmanso

Any default password? who can I ask? How can I reset it?

I have disabled it, but I like to know the passwords I have in my devices.

0000 Was My Default When I Got The Phone...I Have The BB 7100i...Had The Same Problem...For Got My Password So I Kept Trying Passwords I Use....I Actually Entered The 10 Times & It Didnt Lock My Handheld...Said It Would Wipe All My Data If I Got The 10th Try Wrong.... But It Didnt....Instead it Just Asked Me 2 Enter A New Password...I Think I Entered The Right Password On The 10th Try...So I Did It Again...The 10th Try It Didnt Delete Nothing....Wiped All My Passwords In Pass Keeper... Problem Doesnt Exist Anymore After That...But I Remember For Sure That Four 0000 Was The Default Password....hope this helps....

[greggebhardt]

Keystore and Pasword Keeper are two different things.

If you get to 10/10 tried on Password Keeper, it only wipes the contents of your Password Keeper NOT the whole device.

[alfa]

I'm going to resurrect this thread.

I am also getting asked for my Key Store Password, but I have no idea what it is. I know that I can disable it - I don't even need it to sync my device. But I have only 2 more attempts left and don't want to leave my device in that sort of state...

So...the question is, what happens when I hit 10/10 attempts, and is it recoverable? My guess is that the device will wipe itself, but does that mean that the device "bricks" itself, or just returns it to the state it was in when I got it from Verizon?

I just got this phone, so I don't care if it deletes my data. There's not a lot on it yet. But I DO care if the wipe makes my phone unusable.

[nonemoreblack]

Don't go for the Bo Derek/Mary Lou Retton "10/10" - you may regret it (I do)!

Firstly, resolved that the help files don't help us with this exquisite little inconvenience.

I use a Blackberry 8700c (Cingular/AT&T), MS Outlook 2003 SP2, and Microsoft Wireless Transceiver for Bluetooth 2.0.

I was getting the PW annoyance (was at 9/10). I read this thread, got frisky, tried the 0000, and...BOOM! COMPLETE DEVICE RESET (details below).

So, unless you understand the nuances of this process, I suggest you NOT exhaust your password tries and simply continue hitting "escape". I also suggest that you DISREGARD the gentlepeople above who say it is ok to try and fail at 10/10 until more explicit instructions are available.

Here's what happened:

- I opened the BlackBerry Desktop manager
- I clicked escape (as usual) to the Keystore PW prompt
- I opened the Certificate Synchronizaton
- I'm prompted again for the password (I'm at 10/10)
- I entered "0000"

Begin the beguine...

- PC pop-up error says "Error - unable to get pw info from device".
- 8700c has red light, then hourglass, then reboots, and

IT REALLY DID RESET THE DEVICE!
* No contacts
* Old desktop
* START OVER!!!

So...apparently, you do need that password if you want to step safely into this frightfully stupid and laughably unsupported world. O ye at RIM/BB who own this functionality and/or its documentation, you are hereby considered unclean until you address this with some sort of documentation or other assistance.

Now copying pst files and rebuilding things (hopefully better). Will post again if I learn anything that seems postworthy.

Peace

[Andi]

Sorry to re-open this thread but I can't find any Certificate Sync option in desktop manager and I have a user who keeps getting prompted for the key store password. She gets the prompt when I assign her our security policy but it goes away if she has the default policy. I have disabled content protection, I have disabled certificate sync on the BES for her account. She also is the only user to get IT policy update notification on her handheld which has been turned off in the policy!!! I know it is something specific to her but I can't find it! May be time to wipe and reload but I want to know why!!! It is an 8800 on Cingular....