BlackBerry Forums Support Community

Amsterdave · 11-05-2007, 07:45 AM

HELP!!!

My 2 month old 8310 reset itself this morning and has been in an endless loop of resets ever since. What happens is:
- It switches on the red light for 2 sec
- Shows me the hourglass 3 sec
- Hourglass starts spinning 5 sec
BOOM - reboot... same sequence starts over again....

Called Vodafone NL, they weren't overly helpful ("Yes, it does indeed sound like your unit is faulty!"). Called the dealer, not great either ("We can send it to Vodafone for you, that'll be 3 weeks. Here's a smelly Nokia 6310 for you.") I even called BlackBerry in the UK but they wanted $49.- to maybe tell me thesame thing (which I declined)...

HAS ANYONE EXPERIENCED THIS BEFORE?
I have 3 trips scheduled in the next week and really can't be without my crackberry... any tips?? The device does not seem to have a hard factory reset button?

Any advice very appreciated!

Thanks,
David

ezrunner · 11-05-2007, 10:06 AM

Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

You could try wiping the device with JL_CMDER and reloading the OS

Directions can be found in the BBFAQ linked in my signature

Hobbesgsr · 11-05-2007, 10:27 AM

I've got one doing the exact same thing....

I"m going to try the full Java wipe and reload.

Hobbesgsr · 11-05-2007, 11:29 AM

JL_CMDER can't connect as the BB keeps rebooting every 20 seconds. 5 seconds of black screen with the red LED, then 15 seconds of the hourglass.

Blackberry Desktop Application Loader fails for the same reason.

JSanders · 11-05-2007, 11:31 AM

what about:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Amsterdave · 11-05-2007, 11:50 AM

I tried all that...

I'm thinking my "reset loop" is too short, i.e. it won't allow connections in before it resets itself again.... :S

I'm getting a bit desperate here...

Sith_Apprentice · 11-05-2007, 12:18 PM

Quote:

Originally Posted by Amsterdave

I tried all that...

I'm thinking my "reset loop" is too short, i.e. it won't allow connections in before it resets itself again.... :S

I'm getting a bit desperate here...

try removing the SIM card and battery then plugging directly into the computer. im not sure about the 8310 but my old 8700 was able to connect to jl and be wiped that way. it would boot up enough to be recognized and that was it.

Amsterdave · 11-05-2007, 12:25 PM

'Error: Unable to open port" is what i keep getting

Hobbesgsr · 11-05-2007, 12:26 PM

Quote:

Originally Posted by Hobbesgsr

Blackberry Desktop Application Loader fails for the same reason.

I should have provided more details.

I can get App Loader to connect briefy. It seems to be successful in erasing the applications and loading system software, but during device initialization, the Blackberry reboots itself and after a few minutes (while displaying "Reconnecting to JVM" in the App Loader Wizard) the App Loader times out and displays an error message:

Unable to complete the loading operation.
Unable to reconnect to the device during the multi-stage load operation.

Meanwhile the Blackberry is still in a 20 second reset loop.