[JSanders]

Jasrajc, send your service books again.

[jasrajc@hotmail.com]

I can't seem to send the service books to myself from AT&T am I doing something wrong??

[jasrajc@hotmail.com]

So I just called ATT and had them resend the service books..which I received but still can not send emails from my Blackberry or receive any of my emails. HELP PLEASE??

[jasrajc@hotmail.com]

Got the service books and it works great now. Thanks all for all your help. These Forums are amazing.

[JSanders]

jasracj, you got your browser also?

[red-jordan09]

i got my unlocked storm 2 to work but the only thing that is wrong with it is the browser and i cant download the apps anyone help??... im currently using t-mobile service with it

[JSanders]

red, have you performed the steps in the FIRST post in this thread? You must.

Go through each step carefully.

[red-jordan09]

Originally Posted by JSanders

red, have you performed the steps in the FIRST post in this thread? You must.

Go through each step carefully.

Yea i got everything to work i needed the data plan n i got it everything works now EDGE browser and app world thanks very very much ima a happy guy haha!

[ymonnaatl]

I have a unlocked storm 9530 on att.i followed all your steps but i have no data or sms and mms.i tried to logg into att.blackberry to resend my service books and change my device but it keeps giving me an error saying my "info is not valid for this service provider".i called att and they added my phone to my acct. and i called rim and they said my pin is cleared. so why cant i do anything on this phone? i have been trying for the last hour to add it in the BIS website and it wont take. Pls help!!!!!!!!!!!

[red-jordan09]

Originally Posted by ymonnaatl

I have a unlocked storm 9530 on att.i followed all your steps but i have no data or sms and mms.i tried to logg into att.blackberry to resend my service books and change my device but it keeps giving me an error saying my "info is not valid for this service provider".i called att and they added my phone to my acct. and i called rim and they said my pin is cleared. so why cant i do anything on this phone? i have been trying for the last hour to add it in the BIS website and it wont take. Pls help!!!!!!!!!!!

well what i did with mine is just add the service book provided in the first thread on page 1 and then i found out i needed the Blakcberry internet so i put it and in about a hr i just turn off my phone and wala! blackberry sent me messages and i setip up my account everything worked make sure u do the ending steps properly

[JSanders]

Originally Posted by ymonnaatl

i called att and they added my phone to my acct. and i called rim and they said my pin is cleared. so why cant i do anything on this phone? i have been trying for the last hour to add it in the BIS website and it wont take. Pls help!!!!!!!!!!!

Be patient. It takes time to get in to the system. I've had to enter the PIN/IMEI many times, even 20 times before it took.

Be patient, and try again in a few hours.

[jim_z]

Where do you find your pin/imei #? I have a 9550 that will send and receive text but can not call. I receive a congestion message, not sure what else to try, any other suggestions?

[Noodle22]

Wow, I would like to thank JSanders for his patience and help with this thread.

A friend of mine might sell me his 9530, I was concerned but I just read through this entire thing and it looks like I just might be okay Glad you posted the information on how to back up my service books so I can put them on the new device.

And for Jim, go to Options->Status to find your imei and PIN number.

[Rosanna1961]

Why to we have to do step # 7 on the instructions in the beginning of this Topic. I have T-Mobile.

[JSanders]

Originally Posted by JSanders

7. Now go to T=Mobile BIS Page log in and resend your service books.
https://my.t-mobile.com/Login/Default.aspx

Why would you not want to load the Service Books?
You need them to completely load all Tmobile services since you will be using the device on Tmobile.

[Rosanna1961]

Hi Everyone.

1. I ran the process explained and the phone is working (email, sms, pin) except for the browser, the icon is missing. From the instructions I never saw a net_rim_bb_browser_daemon, the only one available was net_rim_bb_browser I selected that one and followed all the instructions.

2. I am running DTM 5.0.

3. The unlocked bb software is : v5.0.0.328 (Platform 4.2.0.128)

4. (Step 55. Go to C:\ProgramFiles\CommonFiles\ResearchInMotion\Share d\Loader\OS version\Java does not exist in this PC.

5. Do I need to un-install the software to a lower version? Will it affect the phone?

Help will be appreciated.

[JSanders]

Rosanna1961,

1. No, you have to delete the exact file as stated. Choosing another similar file won't do it.
2. Good, no problem, doesn't matter.
3. Ok.
4. Then you have not installed the OS to your PC. Go back to "Before You Start" Step B.

Before you start:

a) You must have THE BlackBerry Data Plan (BIS) on your carrier account.

b) Install your current OS on your BlackBerry device to your PC.
If you are using a beta OS, it must be installed on the PC. Find the most current OS release for your model in this same 9500/9530 model section, in the Sticky Notes at the top.

5. No.

[Rosanna1961]

So I am very confused. The DMS is not the same as the OS ?

[jsconyers]

No, Desktop Manager is not the same as the OS. The version numbers are very similar, but they're different.

[JSanders]

If DMS = Desktop Manager... correct, they are not the same.

That is why the instructions in the initial thread here treat them as two different steps.