BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 08-19-2009, 05:10 PM   #1
akamikey
New Member
 
Join Date: Aug 2009
Model: 9700
PIN: N/A
Carrier: CMHK
Posts: 7
Default video issue new BB owner needs help

Please Login to Remove!

Hi guys I just got my new BB 9630 from Bell and I have notice a problem with my Video Recording Feature, the recoding app some times hang on a black screen and it will not do anything, and if i get it to work the video does not play properly it will play the sound and about 2 to 3 sec of the clip then the picture will freeze and the sound will still go on, and when it comes to the end of the clip the video will start to movie again with no sound. any help is appreciated.

I am running a
Bell 9630 Tour Bell locked
8GB HP micro HCSD
Offline  
Old 08-20-2009, 07:55 AM   #2
djdonnyk
Talking BlackBerry Encyclopedia
 
djdonnyk's Avatar
 
Join Date: Feb 2006
Location: Texas
Model: 9850
OS: 7.1.0.921
PIN: 32FDED**
Carrier: Sprint/Now Network
Posts: 363
Default

This may sound crazy but have you tried re-loading the handheld software?
__________________
BlackBerry on Sprint, Truly Unlimited!
Offline  
Old 08-21-2009, 01:22 AM   #3
akamikey
New Member
 
Join Date: Aug 2009
Model: 9700
PIN: N/A
Carrier: CMHK
Posts: 7
Default

Quote:
Originally Posted by djdonnyk View Post
This may sound crazy but have you tried re-loading the handheld software?
no how do I do that as i am very newbie at the berry any help would be good thanks.
__________________
BlackBerry 9700 Bold 2
Provider CMHK
Hp 8GB HCSD
Windows 7
Offline  
Old 08-21-2009, 03:28 PM   #4
djdonnyk
Talking BlackBerry Encyclopedia
 
djdonnyk's Avatar
 
Join Date: Feb 2006
Location: Texas
Model: 9850
OS: 7.1.0.921
PIN: 32FDED**
Carrier: Sprint/Now Network
Posts: 363
Default

I copied and pasted this from the top forum.



BlackBerry Handheld Software v4.7.1.77
Multilanguage; contains English
From Verizon; This will load to any carrier's 9630.

BlackBerry Handheld Software v4.7.1.77 (Multilanguage)

Package Version: 4.7.1.77
Consisting of:

* Applications: 4.7.1.40
* Software Platform: 4.1.0.40
* File name: 9630AMEA_PBr4_1_.7.1_rel77_PL4.1.0.40_A4.7.1.40.ex e
* File size: 103.57MB

Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.

Download here: http://appstore.vzw.com.edgesuite.ne...4.7.1.40.ex e

1. Download the above OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

The process takes about 45 minutes to an hour depending on how much data you have to backup and restore during the process. Once it's done loading the new OS it will reboot (it may do this twice during the entire process.) You will see a white screen with an hourglass for up to 20 minutes at a time while the AppLoader says "waiting for initialization."
If, for some reason, you end up with a white screen with small icons and the number 507, simply connect to the PC again and run Loader.exe again and it should load the OS to the device.
__________________
BlackBerry on Sprint, Truly Unlimited!

Last edited by djdonnyk; 08-21-2009 at 03:29 PM.. Reason: added text
Offline  
Old 08-22-2009, 12:29 AM   #5
daphne
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
Default

Before you try to reload the software, I'd suggest getting more familiar with the device. Also, first thing to try for almost all problems is a battery pull. With BB powered ON, remove battery for at least 30 seconds and replace.
__________________
Report spam text messages to 7726
#BlackBerry by choice
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Windsor  commodore carpet extractor used
$71.0
Windsor  commodore carpet extractor used pictureCOMMODORE AMIGA/MOS8520A-1  IC chip 
$20.0
COMMODORE AMIGA/MOS8520A-1  IC chip  pictureCommodore Amiga MOS 8520R2 Complex Interface Adapter 
$20.0
Commodore Amiga MOS 8520R2 Complex Interface Adapter  pictureVintage 1975 Commodore GL-986R Green VFD electronic pocket Calculator
$49.99
Vintage 1975 Commodore GL-986R Green VFD electronic pocket Calculator pictureWhipmix Pro 100 and Jelenko Commodore Both With Compressors And Porcelain Powder
$1900.0
Whipmix Pro 100 and Jelenko Commodore Both With Compressors And Porcelain Powder picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.