[jpresto]

Syncronizing contacts to a 7100g, I was having an issue with the java exception error when going into the address book on the BB. I updated the software on the phone to the latest version, and now have an issue where the sync fails about 80% through the contacts.

I get the error in the title, which led me to technote KB-00729 on BB site (can't post link).

Possibilities are:
Not enough storage space on the device.
Invalid characters in name or address fields.
No First Name, Last Name, or Company has been entered for the contact.
The device database is corrupt.

There appears to be free space on the unit, so I'm pretty certain it's some sort of invalid character. The question is, however, how do I find the record when there are close to 5000 contacts in 38 folders?

Is there some log entry somewhere that shows the offending record or event?

Thanks - Joe

[marym]

Hi,
Did you get an answer for your problem as I am having the same frustrating problem. I also seem to get the java error, after which my BB seems to try and call me several times!
HELP

[flexichick]

I fixed mine after 5 hours last night. 600+ contacts to search. Where I had things like "Joe", I put "Joe Joe" and made sure I had a first and last name.

This worked for my new 8700g. Hope it works for you.

[MarkF]

In Outlook, sort by Category, then click the Fullname column header and sort Ascending. Make sure there are no Contacts with a blank Fullname field.

[jpresto]

The problem is that there are 38 folders - user did not use categories. No view available that consolidates folders.

Thanks - Joe

[victoriajames]

I did as Mark F suggested.. and it worked. I'm running the latest software and the 7130 unit is brand new.

In Outlook, sort by Category, then click the Fullname column header and sort Ascending. Make sure there are no Contacts with a blank Fullname field.

My problem was that out of my 7300 contacts, about 300 or so, had no Fullname indicated - so, I simply put "1's" in there, and did that in about 2 minutes or so, and that fixed problemo.

Jim P, Victoria BC Canada.

[trudgy]

I am having the same problem here, i tried what you did putting the full names in the ones i had that were empty, but still the same thing.

well went through baout 1200+ contacts and cleaned them up as best i though, but still error....

[ljmattox]

Just started experiencing this error yesterday following some wholesale new entries into my PC's contact list.

Eliminating the blank fullname fields did fix mine...thanks for the info.

[Inka]

Did you find the problem. I have the same problem with my 7290 and I am sure I have no invalid characters.
Inka

Originally Posted by jpresto

Syncronizing contacts to a 7100g, I was having an issue with the java exception error when going into the address book on the BB. I updated the software on the phone to the latest version, and now have an issue where the sync fails about 80% through the contacts.

I get the error in the title, which led me to technote KB-00729 on BB site (can't post link).

Possibilities are:
Not enough storage space on the device.
Invalid characters in name or address fields.
No First Name, Last Name, or Company has been entered for the contact.
The device database is corrupt.

There appears to be free space on the unit, so I'm pretty certain it's some sort of invalid character. The question is, however, how do I find the record when there are close to 5000 contacts in 38 folders?

Is there some log entry somewhere that shows the offending record or event?

Thanks - Joe

[Inka]

Originally Posted by jpresto

Syncronizing contacts to a 7100g, I was having an issue with the java exception error when going into the address book on the BB. I updated the software on the phone to the latest version, and now have an issue where the sync fails about 80% through the contacts.

I get the error in the title, which led me to technote KB-00729 on BB site (can't post link).

Possibilities are:
Not enough storage space on the device.
Invalid characters in name or address fields.
No First Name, Last Name, or Company has been entered for the contact.
The device database is corrupt.

There appears to be free space on the unit, so I'm pretty certain it's some sort of invalid character. The question is, however, how do I find the record when there are close to 5000 contacts in 38 folders?

Is there some log entry somewhere that shows the offending record or event?

Thanks - Joe

Hey, I am not sure if you got my previous message. Did you resolve the problem. I have the same problem and don't know how to fix it.
INka

[mischief007]

Livelink - Redirection

Go through Tasks 2, 4, and 5.

When you go back to this folder:

C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\Intellisync\

Open up the Tif.log file and scroll to the very bottom. You can then post the last 30 lines of the tif file or pm me with the information. Or you can take a look at the last 30 or so lines and it will give you some information on which record it is stopping.

[opus13]

Just ran into this issue on my week old Pearl.
I tried the FullName trick, but no love for me.

Fri Sep 22 04:10:30 2006: Error Failed to add/delete/modify record on the device.4238 at RIM::DeviceIConnector.cpp line 729
Fri Sep 22 04:10:30 2006: Error 4019.4019 at D:\build\engine\se_5x_engine\ilsdk\sdk_data.cpp line 1507
Fri Sep 22 04:10:30 2006: Error 4019.4019 at D:\build\engine\se_5x_engine\ilxtrans\CILREC.CPP line 303
Fri Sep 22 04:10:30 2006: Error 0.4019 at D:\build\engine\se_5x_engine\ilxtrans\CILTRANS.CPP line 1969
Fri Sep 22 04:10:30 2006: Error 0.4019 at D:\build\engine\se_5x_engine\ilxtrans\CILTRANS.CPP line 1771
Fri Sep 22 04:10:30 2006: Error 0.4019 at D:\build\engine\se_5x_engine\ilxtrans\CILTRANS.CPP line 1412
Fri Sep 22 04:10:30 2006: Error 4019.4019 at D:\build\engine\se_5x_engine\ilsdk\Ilx_sdk.cpp line 337
04:10:30.511: Translation Unit Status: User=204b1308, rc=75, Phase=30, TrErr=4019, SysErr=0 at D:\build\engine\se_5x_engine\ilx32\XLATEV3.cpp line 490
Fri Sep 22 04:10:30 2006: Error 75.15050 at D:\build\engine\se_5x_engine\ilsync\XLATE.CPP line 3240
Fri Sep 22 04:10:30 2006: Error 15050.15050 at D:\build\engine\se_5x_engine\ilsync\XLATE.CPP line 2893
Fri Sep 22 04:10:30 2006: Error 15050.15050 at D:\build\engine\se_5x_engine\ilsync\XLATE.CPP line 2465
Fri Sep 22 04:10:30 2006: Error 15050.15050 at D:\build\engine\se_5x_engine\ilsync\XLATE.CPP line 3686
04:10:42.745: 
04:10:42.745: End ILX Session, elapsed time =  14.828 seconds

[JerryD]

Like Calendar conflicts, Contact conflicts in Outlook can cause sync problems. In Outlook, view ALL your contacts in a List View and look for a Yellow icon on the left instead of the standard contact icons. This indicates a conflict. Simply open the contact and choose one (typically the one with the later date) to keep.

While Contact conflicts are rare, they do happen.

The other option is to scan your inbox. Depending on your setup you'd need to run ScanOST.exe or ScanPST.exe to fix any problems that your OST or PST may have.

[opus13]

Originally Posted by JerryD

Like Calendar conflicts, Contact conflicts in Outlook can cause sync problems. In Outlook, view ALL your contacts in a List View and look for a Yellow icon on the left instead of the standard contact icons. This indicates a conflict. Simply open the contact and choose one (typically the one with the later date) to keep.

While Contact conflicts are rare, they do happen.

The other option is to scan your inbox. Depending on your setup you'd need to run ScanOST.exe or ScanPST.exe to fix any problems that your OST or PST may have.

Hi, thanks for your response.

1. No yellow icons in the contacts view
2. I exported a .pst of my calendar and scanned with scanpst.exe. It found errors, and fixed them. I imported the fixed .pst, and tried to sync again. Same error.
3. To double check myself I exported another .pst file and rescanned…. Same errors!

[mischief007]

Does it stop at a certain record each and everytime? Is it reading from the BlackBerry at that time or from Outlook?

You can check this by moving that error message out of the way and you will see the Intellisync progress.

[opus13]

yay!

after spending some quality time with support, it looks like my wifes birthday was corrupted. 12 entries for the same event were found.

1. backup device
2. wipe device clean
3. resymc to outlook (after deleting corrupted entry)
4. edit the backup file, deleting the calendar entried
5. restore backup to device.

taadaa!, all settings, ringtones, wallapapers & etc saved, with all the calendar/contact info restored (except the corrupt entry)

[jabei]

Any idea how to sort this out if the entries it's freezing on do not actually exist in any address book I can see?

[huff]

I had the same problem and my corrupted contact was the default "*Welcome to Contacts" that Outlook automatically created. After deleting it, all was well.

[shanty_69]

I had the same problem and did as other guests here suggested... and it worked for my 8700G.

The problem is definitely the outlook contacts where either the First name or Last Name are missing, or have strange characters. If you don't want to get crazy by going through all your contacts, you can go in Outlook, personalize the view by inserting First name and Last Name as fields, then click the Last Name column header and sort Ascending. Then make sure there are no Contacts with a blank Last Name or First Name field.

Gianluca, Dublin

[ubercool]

Originally Posted by MarkF

In Outlook, sort by Category, then click the Fullname column header and sort Ascending. Make sure there are no Contacts with a blank Fullname field.

I can't believe it, but after I ran into "application can't be updated" problems, I tried this trick, put "1" in all empty fields, and it worked beautifully!

:^)