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Old 07-12-2005, 07:21 PM   #21
Freddyman
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Lightbulb Decryption Failure. Please regenerate key.

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Have a 7520 and this was happening. Problem would occur whether phone was connected to USB sync cable or not. Fix (per nextel blackberry support) as follows:
Problem - Due to faulty desktop manager software.
Uninstall current desktop manager. In phone go to your menu item:
Options->Service Book and then delete any references to dekstop (there may be one or two entries).

Download latest BDS v4.0 from:
https://www.blackberry.com/SoftwareD...ient=biTZdMddN
SELECT SP 1 download option!
Install new software. (Select proper email process - if you have BES make sure select when installing option appears).

Once installed, go into BDS interface and then Redirector then choose the Security Tab.
Choose generate key manually and then follow prompts (must move mouse to generate new key until progress bar complete) then apply.
Key will be updated next update (sync)
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Old 08-04-2005, 06:01 AM   #22
Dawg
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I get this I dont have redirector installed it only happens when my unit powers on in the am
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Old 08-12-2005, 08:13 AM   #23
Dawg
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bump
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Old 09-01-2005, 01:42 PM   #24
Roy2
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Default solution to Decryption error: Regenerate new key

http://www.blackberry.com/knowledgec...29264&vernum=0

This article has the solution. Worked both times we had the problem.

I used the resolution 1 handheld

Resolution 1
Generate a new encryption key with one of the methods below.

From the handheld
On the handheld, click Options > Security.
Scroll down to the Services section.
Click the trackwheel and select Regenerate Encryption Key.
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Old 09-01-2005, 01:54 PM   #25
Dawg
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My problem was I was still registered on a test BES server once I got released from it I never had an issue again
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