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Old 02-04-2012, 11:35 AM   #1
Angiejane
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Hi,
I am new to Blackberry never having used one before. I am having problems setting email up and accessing application store with my Blackberry 9860. I have a Blackberry ID which I can sign with online at anytime, but when I try to go into the app store on my 9860 it asks for my BB ID and when I put exactly the same into the handset, it is rejected. Not sure where I go from there, apart from ringing my Airtime Provider, so I am asking if anybody can help me first, before I take that step.
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Old 02-04-2012, 11:54 AM   #2
aiharkness
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Default Re: Blackberry ID

There can be different issues with app world. Exactly what is not working? Are you getting an error saying your ID doesn't exist, password is wrong, what?
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Old 02-04-2012, 12:02 PM   #3
NJBlackBerry
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Default Re: Blackberry ID

Do you have a BlackBerry Data Plan on your account? Is e-mail and BlackBerry Messenger working properly?
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Old 02-04-2012, 06:29 PM   #4
Angiejane
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Default Re: Blackberry ID

Hi,
Firstly it says unable to log into your blackberry id account. I use the same email address and password on the blackberry page on my computer and it logs me into my blackberry id page. I cannot set up an email as I cannot log into my blackberry id. Blackberry messenger is working fine, no problems with that. Sorry if I am being a bit vague, but not had a blackberry before and never had problems setting email up on a phone before or downloading apps.
Hope that clarifies. As for a Blackberry Data Plan, yes I do have a data plan so am thinking I will have to call Orange tomorrow to find out why I cant access things on my handset.
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Old 02-04-2012, 06:39 PM   #5
aiharkness
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Default Re: Blackberry ID

The reason the exact error message is important is because it usually leads to the answer with a search. Take a look at the following:

KB28212-"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
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Old 02-05-2012, 03:27 AM   #6
iphie
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Default Re: Blackberry ID

I find it difficult to update my bb I'd and I use 8520.everytime I enter appworld it tells me to dat,yet I find hard
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