another update, so i have deployed the same application to 5 more users and guess what, same issue, nothing showing up in the job (tasks) section and they do not show as resolved. i am running 5.0.2 mr2 and perhaps this is the issue?
KB23803-Jobs and Tasks are not being reconciled by the BlackBerry Administration Service.
should i install mr4 or is that for exchange 2010 environments only (we are on exchange 2007)