in terms of functionality it does seem to get better and better, i use it to manage all our servers, workstations and not just blakberry service, it has plugins for tier 1 applications like exchange, symantec backup exec (although i no longer use this) and just to be able to do pings, traceroutes check event logs etc it is a great tool when you are nowhere near a computer. i must admit that my ipad with logmein to my desktop in the office is now also becoming a good remote access tool with much better screen but i don't always carry my ipad but my blackberry will need to be surgically removed in future