I had the same issue with the VVM, I went to set it up, and I got the generic prompts for voice mail. And regular voice mail wouldn't pick up at all. I took it back this morning to check because, as above, my old curve was still listed on the account. The rep said I may have to change the IMEI associated with the account to get the new phone to show. I was nice to her and she took care of everything, setting up the VVM as well. We tested the VVM in store and it worked just fine.
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Bacon, The Candy of Meats...
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