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Old 12-04-2012, 12:00 AM   #1
traveler20
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Default 9930 Unable to connect to the Internet

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Happened once or twice before, but this is now becoming offensive. Browser not loading any web page, either from a bookmark or entering manually. Wi-Fi diagnostics show everything normal except DNS times out when trying to access any valid host. Turning off Wi-Fi makes no difference, full scale 3G signal, no lack of available options. Manually turning them both off and on again makes no difference. Web browsing service books are present and no other diagnostics are showing that thereís anything wrong.

Along with the browser not working, Logicmail is also blocked from operating, canít find or refresh any mail server or folders.

But while the BB browser and Logicmail are not working, the BB Gmail app is still working. Unlike Logicmail, Gmail is hard-coded to use carrier internet, and has no difficulty accessing folders and messages. Exiting all apps makes no difference.

A device reboot (three-finger salute) or a battery pull restores internet access, but this is unacceptable. Has anyone else found a solution for this recurring problem?
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Old 12-04-2012, 08:17 AM   #2
dc/dc
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Default Re: 9930 Unable to connect to the Internet

This is the wrong section.
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Old 12-08-2012, 11:30 AM   #3
traveler20
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Default Re: 9930 Unable to connect to the Internet

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Originally Posted by dc/dc View Post
This is the wrong section.
And which section would you suggest is the "correct" one?

Connectivity problem is returning about every three days. Different internet-enabled apps fail first before the device loses internet connectivity completely.
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Old 12-08-2012, 01:34 PM   #4
Dubdub
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Default Re: 9930 Unable to connect to the Internet

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Originally Posted by traveler20 View Post
And which section would you suggest is the "correct" one?

Connectivity problem is returning about every three days. Different internet-enabled apps fail first before the device loses internet connectivity completely.
This (Blackberry Help) is one "correct option". There are others.

You posted in the 9000 section yet you have a 9930. Kindly drop the atitude.
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Old 12-08-2012, 02:31 PM   #5
traveler20
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Default Re: 9930 Unable to connect to the Internet

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Originally Posted by Dubdub View Post
This (Blackberry Help) is one "correct option". There are others.

You posted in the 9000 section yet you have a 9930. Kindly drop the atitude.
Sorry, didn't see the "9900" section before. I'll move it there. And thanks for NOT mentioning it twice after I politely asked.

And as for the "atitude," tough, deal with it.
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Old 12-08-2012, 06:41 PM   #6
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Default Re: 9930 Unable to connect to the Internet

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Originally Posted by traveler20 View Post

And as for the "atitude," tough, deal with it.
No problem. It has been dealt with.
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