[khushal1988]

while updating OS my BB Pearl 8100 diconnected and now its not updating every time prompting for retry , i request if any one has BB Pearl 8100 back up file please send it to me so i can upload nd replace the existing shall be thankful in real help my mobile not working and i need it urgently

[Sytner]

A back up file will not resolve this, they only contain data such as messages, call logs etc.

Try using a software such as http://www.blackberryforums.com/rim-...-jl_cmder.html and perform a wipe and then reinstall the software.

[khushal1988]

the following error occurs

[Sytner]

When this occurs, go to My Documents, and there should be a LoaderBackup file in there if you chose to back up your data in the install. Copy it onto your desktop then click abort.

Restart the OS install and let it install, once it is complete then restore the LoaderBackup to your device.

[khushal1988]

how it works i select 4 for wipe it prompts to type blackberry i type and the screen comes again ? how to operate

[Sytner]

Make sure that the application loader wizard is COMPLETELY closed. Restart your computer and then run Jl_Cmder and follow the instructions. Select 4 for a wipe and type blackberry as you did before and then the Loader window will appear. You may be prompted to enter your password for the device, in which case you must, then follow the install through.

[khushal1988]

still not working

[khushal1988]

its gives 507 error on mobile screen

[Sytner]

Is the 507 error a new thing? Did it happen before the wipe?

507 means there is no software on it, so the wipe was successful. Now that you have that error proceed and update the OS as normal.

[khushal1988]

that occured before the wipe and while loading software it says the warning again Retry or cancel ?

[Sytner]

If you click retry I assume it just reposts the dialog?

[khushal1988]

yes exactly what to do now

[Sytner]

Try this, it worked for me with my curve once. When the dialog comes up click retry, it'll repost it. Then remove the battery from you BB, and unplug it. Click retry, Plug the BB in without the battery, and then insert it. Whilst the red LED is on, click retry and let the Loader detect the phone again.