Cannot sync address book entries from GW to BB (bb2gw works fine)
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Mail/calendar entires/etc work fine. Adding/modifying/deleting *from* BB reflects nearly instantly to the address book in question. Nothing address book related works vise versa however.
gw server is oes2linux gw8
bes server is w2k3 gw8sp1 client bes416mr5
I did notice it had gwclient657 & 2 mapi profiles, so I uninstalled both, rebooted, reinsntalled mapi, gw8sp1 client, rebooted & all the services came up without any errors, but still no gw2bb address book sync.
In pouring over the eventvwr & logs for today D:\Program Files\Research In Motion\BlackBerry\BlackBerry Enterprise Server\Logs\ I am not seeing anything currently that stands out as to why said user cannot sync contacts from gw2bb. I have verified said user's account in BBmanager is set to bidirectional. I even set it to bb/server (still worked), server/bb(still didnt work), and back to bidirectional (still only synced bb2gw).
After backing up her contacts on the BB I tried the "wirless synchronization enabled" switch from true to false, wait 5 min, switch back to true again & tried to sync, no such luck. I blanked out the addressbooksubscribed and that did nothing, so I put it back to the address book in question & it still syncs from bb2gw, but not from gw2bb...
Any thoughts?
- That said, a little while later I noticed a couple hundred entries in a few minutes in the eventvwr
{User name} 'getGroupWiseContact' Exception caught. Exception Text: Unable to retrieve COM dispatch in "OAPIGetAddressBookEntryAlgo". Error is: -2147352567. -> Unable to get the collection count in "OAPIGetAddressBookEntryAlgo". Error is: 0. -> Caught Stacked Exception while inside "OAPITemplatePattern".
and now this in the BESSVR_MAGT_01_20090924_0001.txt -
[40000] (09/24 17:03:11.984):{0x1468} {user name} Get Contact {5089} .yq}# "f 7e0J! `r ! from GroupWise
[40000] (09/24 17:03:12.000):{0x13E8} [BIPP] Received status DELIVERED, Tag=22016
[40000] (09/24 17:03:12.281):{0x1468} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[30315] (09/24 17:03:12.281):{0x1468} {user name} Sending data to PIM Connector, size=659
[40279] (09/24 17:03:12.281):{0x1468} {user name} SubmitToRelaySendQ, Tag=22017
[40792] (09/24 17:03:12.281):{0x1468} {user name} Add request sent to the PIM Connector. Target=Address Book
[40000] (09/24 17:03:12.281):{0x13EC} [BIPP] Send data, Tag=22017
[30384] (09/24 17:03:12.281):{0x248} {user name} Packet has been delivered to PIM Connector, Tag=22016
[40000] (09/24 17:03:12.296):{0x1468} {user name} Get Contact {5090} /(6;v "f 7e0J! aV ! from GroupWise
[40000] (09/24 17:03:12.296):{0x13E8} [BIPP] Received status DELIVERED, Tag=22017
[40000] (09/24 17:03:12.578):{0x1468} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[30315] (09/24 17:03:12.593):{0x1468} {user name} Sending data to PIM Connector, size=567
[40279] (09/24 17:03:12.593):{0x1468} {user name} SubmitToRelaySendQ, Tag=22018
[40792] (09/24 17:03:12.593):{0x1468} {user name} Add request sent to the PIM Connector. Target=Address Book
[40000] (09/24 17:03:12.593):{0x13EC} [BIPP] Send data, Tag=22018
[30384] (09/24 17:03:12.593):{0x248} {user name} Packet has been delivered to PIM Connector, Tag=22017
[40000] (09/24 17:03:12.609):{0x1468} {user name} Get Contact {5091} .yqWw "f 7e0J! [z ! from GroupWise
[40000] (09/24 17:03:12.609):{0x13E8} [BIPP] Received status DELIVERED, Tag=22018
Last edited by abendorg; 09-24-2009 at 05:07 PM..
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