OK, I've re-confirmed that she is not currently provisioned on our BESx and I've sent a request to our Windows System guys to check her AD object properties out and see if there is anything funny going on.
When I tried to perform an "Add User From Company Directory" and entered her PrimarySMTPAddress into the "EMail Address:" field, it failed and the following event was in the BESx_MAST_01_20110223_0001.TXT log file:
Code:
[10000] (02/23 09:55:36.002):{0x3980} AddAddressLookupEntry failed for SMTP Address - FirstName.LastName@MyDomain.org
I also see hundreds of these events in the same log ...
Code:
[10000] (02/23 10:17:06.106):{0x14F8} MailStoreExchange::RefreshGALUsingMAPI - Error in HrFindExchangeGlobalAddressList, result=0x80004005.
[20000] (02/23 10:17:06.107):{0x14F8} [ODBCRecord::DeleteRecord] No rows found to delete. SQL = "DELETE FROM MsAddresses WHERE MailStoreDomainId = ? AND SequenceNumber > ?".
[20000] (02/23 10:17:06.107):{0x14F8} [ODBCRecord::DeleteRecord] DATA = "MailStoreDomainId[1] SequenceNumber[98] ".
Finally, I've just confirmed that we have Four (4) Domain Controllers and each one is also a Global Catalog Server. I note this, become the FQDN of one DC is in [HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerryServer_MailStoreProfi le\dca740c8c042101ab4b908002b2fe182\001e6602] and the other is in [HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\BlackBerryServer\dca740c8c04210 1ab4b908002b2fe182\001e6602] ... is there any issue with this?