We have BES 4 and exchange 2000 server.
Recently one of our blackberries has stopped syncing with the server.
When trying to check the settings in BES I got the following error
"Unable to access the users mail account, permission denied"
I contacted our supplier and asked them for support.
I was advised to remove the user from BES then run "handheldcleanup.exe -u" then add the user back into BES. (This is where it all went wrong.)
When I try and add a user from the global address list I get the following error.
"Failed to add user Linda to the blackberry server. Unable to open mailbox for this user. The userís mailbox may have been deleted."
The userís mail account is working fine.
I called the support team again to get the response.
"We have this and the only way to get around it is to create a new user in active directory. OR restore the users mail account from before the problem started and reinstall BES with a new database and import the users."
Has any one else had this problem with BES 4?
Iím hoping to find a solution as both of these routes seem very messy.
Thanks in advance.