[Beckr2]

Hi everyone! Having trouble activating a Blackberry on BES. I am getting the error "The email address or password may be incorrect. Please contact your Systems Administrator" and yes the password is correct

Here is what I did:
1. Removed user from BES, added to another server.
2. Tried activating him on another Blackberry w/ different provider, same error.
3. User device does get PIN, and can make phone calls.

This is super frustrating, any takers?

[penguin3107]

Is the user's account provisioned with an Enterprise Blackberry Data Plan (BES), or just a personal BlackBerry Data Plan (BIS)?

You can use the Enterprise Readiness tool from RIM to check the provisioning.

[Dubdub]

Moved to a more appropriate section

[Beckr2]

Hi Pengion, I spoke w/ AT&T and verified that it is setup for BES

[penguin3107]

You're definitely using the BES enterprise activation password that you set for the user?
Have you tried clearing the password in the user's BES profile and setting a new one?

[Beckr2]

Yes, I removed him and tried resetting the password numerous times. Haha i know it sounds crazy, I really am using the correct password. I think it may be an issue with his Exchange

[DarthBBerry]

It could also be something as simple as a _space_ after the e-mail addressed is typed in the EA field on the device.
I've had end users spell their own name incorrectly in there.

[knottyrope]

too funny derthbbarry, I have see the people use their domain password

[Emmanuel Kosoa]

Ok
Posted via BlackBerryForums.com Mobile

[TargetIT]

I had one that forgot an entire word in our domain name.

[knottyrope]

maildotdomaindotcom was a funny one.

no its not a "dot", its a .

[DarthBBerry]

"Are those upper or lower case numbers?"

[knottyrope]

Password stories are the best though since we enforce it now.

Enter Password
p3n1s
Warning password not long enough

[Beckr2]

Turns out the guy had a messed up mailbox. I created him a new mailbox and then I was able to activate the device. I then did an Exmerge and all was well! The dude hade like 9,200 contacts, so I had him fix that. Weird. Thanks for the suggestions all!