[stefanybaez]

I'm hoping this thread can help me and others with this issue get our BlackBerry working again, I have seen others fix their 9900 and I don't see why it should be any different with the 9850. Before anyone say's anything, I CAN'T get a replacement, this is NOT an option for me since the phone was a gift and I live in Dominican Republic, no Sprint here. Here's my story:

So I got a Torch 9850 from Sprint as a gift from a friend. It suffered the nuked syndrome and I haven't been able to fix it. For the first few weeks I messed around with it trying all the steps I knew to get a nuked BlackBerry back alive. My PC does detect the BlackBerry, and so does AppLoader, but it keeps restarting and so AppLoader wouldn't successfully load the OS on it.

A few days ago OS 7.1 was released for the 9850 and YES! AppLoader finally started the loading OS process...but it's not all happiness there either. When it gets to the second step "Wait for device initialization", right after the "Load JVM and system software" step, that's when the restarting starts again.

When AppLoader is reconnecting to JVM, the phone enters a restarting loop and so an error shows saying "Unable to connect to device" and no matter how much I hit "Retry" it won't get past it. So this is where I need help, is there anyone out there that has been able to fix their 9850? If so, how? Or anything that could help get through this, ANYTHING.

Thank you in advance!

PD: BBSAK, BlackBerry Master Control, Jl_cmder, none of those would work they someone don't detect the BlackBerry.

[Dubdub]

Do you know how the device became "nuked" in the first place? That may give a clue as to what is going on and why.

Was it damaged when dropped? Did it get wet? Did the previous owner try to use illegal software to unlock or otherwise hack it?

[Medic48]

Have you tried:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

--Phil

[stefanybaez]

Hey guys,
The phone was never dropped, never got wet, no attempts to unlock or anything of the sort. It happened like all the new BB7 nukes happen, charging overnight woke up to a dead 9850.

Phil: I have tried that already and I get the same outcome, a reboot loop when I get to "Wait for device initialization"

[Medic48]

If you have the newest Desktop Manager you can attempt a recover with that. When the DM is up, connect the failed blackberry, at this point you would get a message that says unable to connect to the blackberry. Try hitting the "Update" button and see if this can recover it.

That method recovered a bricked Blackberry Playbook I was working on for one of my users.

Good luck,
--Phil