[pdoukas]

Running BES 4.0 on 2K3 all patches. When an email arrives, it goes into exchange to the user's mailbox, and then into the user's BB. However, if I go into outlook and move the mail into a different folder, opened or not, the mail which has been moved does not leave the inbox of the BB. What can I do to correct this, or is it by default and I've missed it?

[CarlSpackler]

What happens on the BB if you do a manual reconcile? Open messages, click again and tell it to reconcile now. Does it work then?

[pdoukas]

No dice...I should have added that earlier, sorry.

[CarlSpackler]

What version of OS are the handhelds running?

[pdoukas]

4.0.2.32 all 7100T's or 7250's

[CarlSpackler]

Only thing I can think of to check is under the handheld email options, under email reconciliation, verify that wireless reconcile = on.


Carl

[pdoukas]

All options are wireless reconciliation

[CarlSpackler]

At this point I am out of ideas, if any of the experts on here have any suggestions please chime in. I would suggest calling RIM, you should have 30 days of free support if you didn't purchase T-Support.


Sorry I couldn't help.


Carl

[pdoukas]

Thanks for the effort. No I'm out of support.....the 7100 is mine but this is Enterprise wide that this is occurring.

[greywolfe]

Are the mailboxes youre moving the email too local pst files or subfolders of inbox?

If they are subfolders, do you have them set up for reconciliation for that user?

[j0nkatz]

I'm runing into this problem to with a user. He is moving his mail to a local .pst

[pdoukas]

Yes they are on network .pst off of the Exchange Server....that gives me an idea. Will move mail from inbox to subfolder in mailbox and see what happens.

[pdoukas]

Well I moved mail from the inbox to another folder in that mailbox and it didn't reconcile off of my BB. The way I would like it is that only mail going into people's inbox will appear in the BB. If it gets moved to ANY folder using outlook then I want it to reconcile off of the BB. Am I making sense?

[robemorr]

You need to make sure "Hide filed messages" is set on the Blackberry. If the user is moving items to a .pst, he will have to sync using Desktop Manager before those messages are filed.

[greywolfe]

Originally Posted by pdoukas

Well I moved mail from the inbox to another folder in that mailbox and it didn't reconcile off of my BB. The way I would like it is that only mail going into people's inbox will appear in the BB. If it gets moved to ANY folder using outlook then I want it to reconcile off of the BB. Am I making sense?

Did you then configure that folder to be reconciled under the properties of that user on the BES?

[pdoukas]

In BES under redirection I have only my inbox selected.

[greywolfe]

Well then the only online folders you will have reconciled on your BB are inbox and sent items then

[pdoukas]

Ok then....call me stupid but isn't that what I want if I only want mail in the inbox. If I move mail out of the inbox in outlook into a pst either in the store or on a network share I want it to disappear off of my BB......how can I do that?

[Scot43]

See my post on "NO SYNC ON EMAIL" it sounds like we are having the same problem, i wonder if it is an issue with 4.0 OS?