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Old 03-17-2015, 11:06 AM   #1
ramesess
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Default Lost video player in 10.3.1 update- Z10

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AfterI installed 10.3.1, I lost the ability to see videos. When I select a video, say one I've just taken with my phone, the screen goes black for the duration of the video, then returns to the menu. I don't know how to selectively reload the necessary file(s) to get back. Any suggestions?
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Old 03-21-2015, 12:21 PM   #2
tsac
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Default Re: Lost video player in 10.3.1 update- Z10

try these links for more info. at the bottom is the upgrade guide.

KB33256-Videos do not play on some media player applications and only show a black screen


KB35452-Issues with videos


http://btsc.webapps.blackberry.com/b...ListHelperImpl
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Old 03-21-2015, 03:53 PM   #3
aiharkness
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Default Re: Lost video player in 10.3.1 update- Z10

I'm wondering if this is related to the issue others are having with 1080p video with 10.3.1.

Example: Problem with 1080p video recording with new OS 10.... - BlackBerry Support Community Forums

This case doesn't sound exactly the same. But see if you are recording in 1080p and try other recording settings and see if it makes a difference.
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