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Old 09-26-2011, 08:23 AM   #1
Dubdub
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Default BIS Outage in New England 9-26-11?

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Looks like BIS is down at least in NH this morning. BBM works, but no email since last evening about 9 PM.

There is an outage in the EMEA region since last evening/early this morning. Not sure if that has spread to the US or not.

Trying a battery pull now.
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Old 09-26-2011, 08:36 AM   #2
smca
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Default Re: BIS Outage in New England 9-26-11?

Same here in California
AT&T
Sent service books, deleted and re-entered all accounts, rebooted, nothing
BES service working fine...this is just BIS
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Old 09-26-2011, 09:54 AM   #3
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Default Re: BIS Outage in New England 9-26-11?

Back up about 10:35 Eastern. Third trip through the host routing table did the trick.

Diagnostics showed no connection to RIM servers.
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Old 09-26-2011, 10:06 AM   #4
kenv
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Default Re: BIS Outage in New England 9-26-11?

It's out in the Chicago area, as well, as of 10:06 Central Time
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Old 09-26-2011, 11:00 AM   #5
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Default Re: BIS Outage in New England 9-26-11?

Out in New York. Verizon.
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Old 09-26-2011, 01:43 PM   #6
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Default Re: BIS Outage in New England 9-26-11?

No email service on att in NJ. Last email came in 3hrs ago.

BBM and browser work.

I tried re-registering device, resending service books, still nothing.

Running diagnostic showed no connection to BIS servers.
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Old 09-28-2011, 07:26 AM   #7
Dubdub
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Default Re: BIS Outage in New England 9-26-11?

Email down again in NH. Nothing since 9:30 last evening. This is getting annoying.
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Old 09-28-2011, 11:03 AM   #8
timc01
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Default Re: BIS Outage in New England 9-26-11?

Having the same problem. On with BB tech telling me NOT to turn the phone off off.

Escalating the problem - it's affecting many users across different networks.
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Old 09-28-2011, 11:11 AM   #9
JSanders
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Default Re: BIS Outage in New England 9-26-11?

Overall I'm good here...Verizon in Alabama, but I did just notice one email not hit the BlackBerry. I'll keep an eye out.
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Old 09-28-2011, 12:47 PM   #10
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Default Re: BIS Outage in New England 9-26-11?

Quote:
Originally Posted by timc01 View Post
Having the same problem. On with BB tech telling me NOT to turn the phone off off.

Escalating the problem - it's affecting many users across different networks.
Thanks for the update from RIM.
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