BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-16-2011, 01:39 PM   #1
arobart1
Knows Where the Search Button Is
 
Join Date: Apr 2009
Location: Mi
Model: 8330
OS: v4.5.0.77
PIN: N/A
Carrier: Verizon
Posts: 26
Default Cannot connect to OWA

Please Login to Remove!

We do not have a bes at work so we connect all blackberrys through the OWA. Have not had any issues with the curves. I just tried to hook up my first style today and it "will not" hook up to the owa. I set it up just like I did every other Blackberry but just get a message to check the username and password and try again. Username and password are correct and this is very frustrating!! I finally ended up going to a Sprint store and they looked at it and said that probably the newer operating system is not compatible and will probably not push down the mail. They said I should get with my rep and see about going back to the Curve. My rep said bull, the Style should work and he is just sending another one. Just wondering what your opinions are?? This is making me crazy!
Offline  
Old 02-16-2011, 06:51 PM   #2
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Cannot connect to OWA

Couple thoughts ....

First, you retraced your steps a couple times? Did you look at BlackBerry Technical Solution Center

Were you doing it on the handset, or on the web portal? Did you try on the both? If on the handset, did you try a hard reset, and then try again?

I would tend to think your rep is correct, but think odds are the handset is fine and the error is somewhere else. Post an update when you try the replacement. But try the original handset again after a while, before you return it.
__________________
- Ira
Offline  
Old 02-16-2011, 10:09 PM   #3
southwestcomm
BlackBerry Extraordinaire
 
Join Date: Jan 2005
Model: Many
Carrier: Sprint
Posts: 1,475
Default Re: Cannot connect to OWA

Have you tried setting up Email on one of the new devices that worked previously with a Curve?
Has you IT dept made any changes to OWA?
Offline  
Old 02-17-2011, 07:31 AM   #4
arobart1
Knows Where the Search Button Is
 
Join Date: Apr 2009
Location: Mi
Model: 8330
OS: v4.5.0.77
PIN: N/A
Carrier: Verizon
Posts: 26
Default Re: Cannot connect to OWA

I only tried setting it up through the handset. I did pull the battery and then tried again. In fact I tried for 2 days! This particular user did not have a Blackberry previously so this was a first time set up for her. I did not try another users email. I am the IT Manager and I have not made any changes to the OWA. I will see what happens when I get the new handset in and I will keep you posted.
Offline  
Old 02-18-2011, 09:24 AM   #5
arobart1
Knows Where the Search Button Is
 
Join Date: Apr 2009
Location: Mi
Model: 8330
OS: v4.5.0.77
PIN: N/A
Carrier: Verizon
Posts: 26
Default Re: Cannot connect to OWA

Okay, so apparently it was the handset. I received the new one this morning, activated it and had the email set up in less than 2 minutes. Thanks so much for suggestions.
Offline  
Old 02-18-2011, 09:30 AM   #6
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Cannot connect to OWA

Thanks for the update. I expected otherwise. Interesting.
Posted via BlackBerryForums.com Mobile
Offline  
Old 02-19-2011, 01:46 PM   #7
AnthroMatt
CrackBerry Addict
 
AnthroMatt's Avatar
 
Join Date: Feb 2005
Location: Mesa, AZ
Model: 9800
OS: 6.0
PIN: 268B3F92
Carrier: at&t
Posts: 887
Default Re: Cannot connect to OWA

Quote:
Originally Posted by aiharkness View Post
Were you doing it on the handset, or on the web portal? Did you try on the both?
Just as a point of reference, when I attempted to setup my new Style via the web portal it returned the message that I could not use the web portal with this device and I had to set up email via the handset.
__________________
GO GATORS!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Cannot connect to OWA
Thread Thread Starter Forum Replies Last Post
Lenovo Constant Connect Xaneth Bluetooth Connection 1 02-23-2009 11:01 AM
Blackberry Connect for the Palm OS PatrickBDunlap Rumor Mill 3 09-13-2004 06:31 AM


Digital Ohmmeter LCD Audio Impedance Test Meter Speaker Voice Resistor System picture

Digital Ohmmeter LCD Audio Impedance Test Meter Speaker Voice Resistor System

$62.99



Audio Impedance Tester Portable CATIII Test Ranges 20/200/2000 Resistance Meter picture

Audio Impedance Tester Portable CATIII Test Ranges 20/200/2000 Resistance Meter

$72.24



Keysight Agilent E4990A Impedance Analyzer 20 Hz to 120 MHz with option 120 picture

Keysight Agilent E4990A Impedance Analyzer 20 Hz to 120 MHz with option 120

$37605.00



AVO Biddle Bite  Battery Impedance Test Equipment Tester Megger picture

AVO Biddle Bite Battery Impedance Test Equipment Tester Megger

$99.99



TOA ZM-104 Impedance Meter Handheld Battery Operated Japan  with Case & Leads picture

TOA ZM-104 Impedance Meter Handheld Battery Operated Japan with Case & Leads

$129.99



GE MRI High Impedance ECG Leads E8819RC picture

GE MRI High Impedance ECG Leads E8819RC

$319.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.