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Old 06-03-2006, 08:29 AM   #1
donsarlo
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Default Can't delete messages on 7250 dated 5/31 or earlier

Please Login to Remove!

Up until today, I've not encountered this problem. However, today I was cleaning up (deleting) older email messages. Meesages sent or received June 1 or later deleted no problem. Messages sent or received prior to June 1 will not delete.

I'm a Bell Mobility subscriber (Toronto, ON, Canada), but am currently travelling in Pennsylvania area (Pittsburgh).

Is anyone else experiencing similar problems?

I've resent Service Books successfully, and it did not solve the problem.
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Old 06-03-2006, 08:32 AM   #2
Berry One
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What happens if you try Delete Prior?
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Old 06-03-2006, 08:37 AM   #3
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Nothing - no error message, and emails remain in inbox
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Old 06-03-2006, 01:53 PM   #4
Berry One
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To be completely clear: emails remain on your blackberry, or you can not delete them from WebClient?

Last edited by Berry One; 06-03-2006 at 02:13 PM..
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Old 06-03-2006, 02:06 PM   #5
NJBlackBerry
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Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?
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Old 06-04-2006, 05:15 AM   #6
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Yes - on BIS 2.0 web client, there are no mail boxes, unlike the older web client. Customer support at Bell's only suggestion is to wipe the handheld and resynch with Outlook.
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Old 06-04-2006, 05:16 AM   #7
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Quote:
Originally Posted by NJBlackBerry
Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?
Tried that too, no change. Messages dated 5/31 or older cannot be deleted.
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Old 06-04-2006, 07:33 AM   #8
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May be you should follow suggestion from Bell customer support. This issue is very unusual.
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Old 06-08-2006, 09:45 AM   #9
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I have the same issue. Any update on this?
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