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Old 04-07-2011, 12:33 PM   #1
gbware
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Unhappy Duplicate Text Messages w/ BB Style 9670

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My wife and I both have had the BB Style 9670 since roughly December 2010. We both updated to the latest version of the BB 6 OS. Ever since updating, my wife receives duplicate text messages each time she receives a text message - usually 6-7 duplicates of the same message and receiving all of the at the same time. My phone does not do this.

We have Sprint as our service provider. We went to the Sprint Store and they recommended taking her phone to a Sprint Service Center where they could dump the text messager software and reload it - the thought being that something got corrupted during the update.

My question. Is Sprint's suggestion the best course of action or is there something that I should consider or do.

Thanks. G Ware
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Old 04-10-2011, 10:06 AM   #2
tsac
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Default Re: Duplicate Text Messages w/ BB Style 9670

If you are familiar with deleting applications or wiping the BB then to answer your question, Sprint is correct. You will need to download Blackberry Desk Top manager to reload from a wiped BB. Apparently the text or messages application is possibly corrupted. Sometimes updating a blackberry will not completely clean the corrupted application or parts of the core OS. You can also use one of two free programs to assist. Blackberry Swiss Army Knife or JL_cdr. JL information is available on this forum by doing a search. Although your issue may appear to be only a text issue, I have included a link to RIM's info on duplicate messages. Text is a form of email messages and some may help with your understanding of the issue.


KB13528-Duplicate email messages are received on the BlackBerry smartphone
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