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Old 01-19-2009, 09:43 PM   #1
bosswick_
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Join Date: Jan 2009
Model: 8330
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Default Desktop Manager Windows Installer problem.

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Allllright.
So today I got a BlackBerry 8330, and opened the box up and popped in the Desktop Manager install disk.

I run the installer, and about 5 seconds after it is ran, Windows Installer has a dialog box that pops up with this:

Windows ® Installer. V 4.5.6001.22159

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

And the only option I can click is 'OK', and then nothing happens.
I also tried going to the BlackBerry website and downloading the installer there. The same dialog box opens up.

Is there any solution to this? :s

edit: Oh, and I'm running XP SP3, if that helps any.

Last edited by bosswick_; 01-19-2009 at 09:55 PM..
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Old 02-12-2009, 02:51 PM   #2
bweight
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Join Date: Feb 2009
Model: 8130
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Posts: 2
Default Windows Insaller Problem

Same problem here. Just received my 8130. Can't get the software to install with the same outcome.

I can't find a solution on the network.

Brent
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Old 02-12-2009, 03:20 PM   #3
bweight
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Join Date: Feb 2009
Model: 8130
PIN: N/A
Carrier: Sprint
Posts: 2
Default Solution Found

Shortly after my first post, I found a solution at this site:

(Blackberry Forum won't let me post the link because I don't have enough posts)

forums dot techguy dot org/multimedia/ 784305-solved-itunes-install-problem dot html

Basically, the windows installer has issues if your temp directory is pointing to a folder with spaces in it. The link indicates how to create a new temp directory, associate it with the system variables. After that, you should be good to go.
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