[juwaack68]

Originally Posted by marquita188

no, i never see the password thing.

Do you have a password set on your device?

[juwaack68]

Originally Posted by marquita188

vista ultimate

Did you install SmartView as an administrator?

[marquita188]

Originally Posted by juwaack68

Do you have a password set on your device?

nope

[marquita188]

Originally Posted by juwaack68

Did you install SmartView as an administrator?

yes i do.

[juwaack68]

Can we try a test? Can you set a password on your device and then start up SmartView and see if you're prompted for the password like I am?

To set the password click on the Options icon -> Security Options -> General Settings -> Password = Enabled -> Menu button -> Save -> type in a password -> type in the password again.

[marquita188]

Originally Posted by juwaack68

Can we try a test? Can you set a password on your device and then start up SmartView and see if you're prompted for the password like I am?

To set the password click on the Options icon -> Security Options -> General Settings -> Password = Enabled -> Menu button -> Save -> type in a password -> type in the password again.

I've enter a password and still nothing happen.

[juwaack68]

What version of SmartView do you have installed?

[marquita188]

Originally Posted by juwaack68

What version of SmartView do you have installed?

2.25.00.46.0

[juwaack68]

Hmmmmm. My manager was unable to get SmartView 2.25.0046 to recognize her Tour. We had to set her up with a DUN connection. Try these steps for Vista:

1. Go to Start > Connect to > Setup a connection or network.
2. Connect to the Internet.
3. Choose Setup a new connection anyway.
4. Choose Create a new connection.
5. Choose Dial-up.
6. Choose Standard Modem.
7. The dial up Phone number is #777.
8. Leave the Username and Password fields blank.
9. Connect.

Once the above connection is created, close the window, connect your BB to your PC and start up Desktop Manager. Make sure Desktop Manager shows Connected with your PIN at the bottom of the window.

On the computer click Start > Settings > Network Connections><name of the new connection you created above>.

Leave the Username & Password fields blank and click Dial.

Any success?

[marquita188]

Originally Posted by juwaack68

Hmmmmm. My manager was unable to get SmartView 2.25.0046 to recognize her Tour. We had to set her up with a DUN connection. Try these steps for Vista:

1. Go to Start > Connect to > Setup a connection or network.
2. Connect to the Internet.
3. Choose Setup a new connection anyway.
4. Choose Create a new connection.
5. Choose Dial-up.
6. Choose Standard Modem.
7. The dial up Phone number is #777.
8. Leave the Username and Password fields blank.
9. Connect.

Once the above connection is created, close the window, connect your BB to your PC and start up Desktop Manager. Make sure Desktop Manager shows Connected with your PIN at the bottom of the window.

On the computer click Start > Settings > Network Connections><name of the new connection you created above>.

Leave the Username & Password fields blank and click Dial.

Any success?

tried that nothing "unable to connect"

[juwaack68]

Is the modem type you're using for that connection the 'Standard Modem'?

[marquita188]

Originally Posted by juwaack68

Is the modem type you're using for that connection the 'Standard Modem'?

i never see the chose "standard modem mode"