BlackBerry Forums Support Community

sinfoni · 05-13-2009, 04:57 AM

Hi all,

My configuration:
BB 8310 Plateform version 2.5.0.21 BB version 4.2.2.154 + Curve 8900
BES 4.1.4.15 windows server 2003 R2 SP2
Exhange 2003 (6.5.7638.1) Windows Server 2003 for SBS SP2

All was rigth for more than one year. We change terminal one week ago it was working fine during last 7 days.

Yesterday, the blacks stop to work: No synchronization anymore. I have restarted the computer server and two services failed to start: "BlackBerry Policy Service" and "BlackBerry Dispatcher". However, they start successfull when I do it manually with the service manager. But at this time, no synchronization.

Any idea ? (hum... of course, here, it's the big panic

because the managers are abroad and need their mail...)

The BBcheck info if it can help.
Thanks in advance,
André.

Code:

[START_11:57:09]

Generated by BBCheck Version 1.0.0.2

[GENERAL]

Current User:		DLLSG\administrateur
Host Name:		SRVCOMPTA
OS Version:		5
Build number:		2
ServicePack:		2.0

[BES]

Platform: 		Exchange
Version: 		4.1.4 (Bundle 25)
Install Path: 		C:\Program Files\Research In Motion\BlackBerry Enterprise Server\
Network Access Node: 	srp.fr.blackberry.net
MAPI Profile:		Unable to find MAPI Profile information!

[SERVICE_ACCOUNT]

BlackBerry Service Account:	DLLSG\BESAdmin

Domain Group Membership:

	CN=Administrateurs,CN=Builtin,DC=DLLSG,DC=local

[EXCHANGE_PERMISSIONS]

Server: CN=SBS2003,CN=Servers,CN=premier groupe d'administration,CN=Administrative Groups,CN=DLLSG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DLLSG,DC=local

Accounts/Groups found with Send As/Receive As permissions:

Account: dllsg\besadmin has Send As Permissions
Account: dllsg\besadmin has Receive As Permissions

[MAPI_SUBSYSTEM]

MAPI32.DLL:	6.5.6944.0 (c:\windows\system32\mapi32.dll)
EMSMDB32.DLL:	6.5.6944.1 (c:\windows\system32\emsmdb32.dll)
CDO.DLL:	6.5.6944.0 (C:\Program Files\Exchsrvr\bin\cdo.dll)

[GC]

Domain Name:	DLLSG.local
GC Name:	sbs2003.DLLSG.local
GC IP:		147.0.0.3

[DATABASE]

Hostname:	SRVCOMPTA
DB Name:	BESMgmt
Location:	Local
SQL Version:	8.00.761
MSDE Version:	8.00.761
DB info via TSQL: Standard Edition (8.00.760 SP3)
MDAC Version:	2.82.3959.0
MSADO15.DLL:	2.82.3959.0 (C:\Program Files\Common Files\System\ado\msado15.dll)

[JAVA]

Version:	1.5
Path:		C:\Program Files\Java\jre1.5.0_11

MDS JVM Path:	C:\Program Files\Java\jre1.5.0_11\bin\client\jvm.dll

[.NET_FRAMEWORK]

Version 1.0:			 MISSING
Version 1.1 (1.1.4322):		 INSTALLED
Version 2.0 (2.0.50727):	 MISSING
Version 3.0 (3.0.0456.30):	 MISSING

[XML]

XML Parser:	4.20.9848.0 (C:\WINDOWS\system32\msxml4.dll)

[MSMQ]

Microsoft Messaging Queue Version:	Unknown

[NETWORK]

Local IP:		147.0.0.2
TCP/IP Providor:	5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
Winsock2 File:		Network Location Awareness (NLA) Namespace 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)

[SRP_CONNECTIVITY]

Host:	srp.fr.blackberry.net
IP:	193.109.81.33
Port:	3101

Status:	Connection Successful

[SYSTEM]

Processor:

Processor Identifier:	x86 Family 15 Model 4 Stepping 10
Processor Vendor:	GenuineIntel
Processor Name:		Intel(R) Pentium(R) 4 CPU 3.20GHz
Number of CPUs:		2

Memory:

Memory In Use:		68%
Total Memory:		1,572,212 MB
Memory Available:	501,812 MB
Memory Limit:		2,213,316 MB
Available Commit:	1,224,260 MB
BES Virtual Space:	2,097,024 MB
BES Unused Memory:	2,038,396 MB

Hard Drive:

Total HD Bytes:		1,997,396 MB
Total Free Bytes:	1,658,441 MB

Time Info:

System Up Time:		0 days 1 hours 8 minutes 36 seconds
Local Time Zone:	Romance Daylight Time (GMT+01:00)

[SYSTEM_HOTFIXES]

KB921503 - Security Update for Windows Server 2003 (KB921503)
KB925398_WMP64 - Security Update for Windows Media Player 6.4 (KB925398)
KB925902 - Security Update for Windows Server 2003 (KB925902)
KB926122 - Security Update for Windows Server 2003 (KB926122)
KB927891 - Update for Windows Server 2003 (KB927891)
KB929123 - Security Update for Windows Server 2003 (KB929123)
KB930178 - Security Update for Windows Server 2003 (KB930178)
KB931768 - Security Update for Windows Server 2003 (KB931768)
KB931784 - Security Update for Windows Server 2003 (KB931784)
KB932168 - Security Update for Windows Server 2003 (KB932168)
KB933566 - Security Update for Windows Server 2003 (KB933566)
KB933854 - Security Update for Windows Server 2003 (KB933854)
KB935839 - Security Update for Windows Server 2003 (KB935839)
KB935840 - Security Update for Windows Server 2003 (KB935840)
KB936021 - Security Update for Windows Server 2003 (KB936021)
KB936357 - Update for Windows Server 2003 (KB936357)
KB936782 - Security Update for Windows Server 2003 (KB936782)
KB937143 - Security Update for Windows Server 2003 (KB937143)
KB938127 - Security Update for Windows Server 2003 (KB938127)

[PROCESSES]

Process				PID	Threads

System				4	105
smss.exe			328	3
csrss.exe			376	15
winlogon.exe			400	24
services.exe			448	18
lsass.exe			460	30
ati2evxx.exe			692	4
svchost.exe			712	5
svchost.exe			776	13
svchost.exe			848	10
svchost.exe			888	13
svchost.exe			904	55
spoolsv.exe			1060	11
msdtc.exe			1084	15
BBAttachServer.exe		1192	112
bmds.exe			1716	238
BESAlert.exe			1728	7
vcagent.exe			1748	4
svchost.exe			1780	2
inetinfo.exe			1836	9
sqlservr.exe			1872	23
sqlservr.exe			1928	36
NTRtScan.exe			2156	15
PGIService.EXE			2212	12
svchost.exe			2240	3
snmp.exe			2284	10
smhstart.exe			2296	2
TmListen.exe			2476	13
WinVNC.exe			2548	6
wsusservice.exe			2604	11
hpsmhd.exe			2612	1
BlackBerryController.exe	2712	7
BlackberryRouter.exe		2804	8
rotatelogs.exe			2980	1
rotatelogs.exe			2988	1
BlackBerrySyncServer.exe	3044	87
cpqnimgt.exe			3080	7
CpqRcmc.exe			3108	3
cqmgserv.exe			3128	8
cqmgstor.exe			3188	9
exmgmt.exe			3232	6
OfcPfwSvc.exe			3348	17
wmiprvse.exe			3356	4
hpsmhd.exe			3364	255
NF8719.EXE			3372	3
sqlagent.exe			3408	7
sysdown.exe			3464	3
svchost.exe			3488	16
rotatelogs.exe			3636	1
rotatelogs.exe			3644	1
cqmghost.exe			4908	10
svchost.exe			4956	14
svchost.exe			4976	15
wmiprvse.exe			6416	7
ati2evxx.exe			6728	4
explorer.exe			6824	12
cpqteam.exe			7016	1
PccNTMon.exe			7040	4
jusched.exe			7052	1
ctfmon.exe			7064	1
sqlmangr.exe			7072	2
bbmgrw32.exe			7304	20
RIMDeviceManager.exe		7408	8
BbDevMgr.exe			7444	3
mmc.exe				7556	5
jucheck.exe			8172	3
ITAdminServer.exe		6948	21
BlackBerryDispatcher.exe	6920	51
BlackBerryAgent.exe		440	26
BBConvert.exe			948	2
BBConvert.exe			6640	2
w3wp.exe			1268	14
w3wp.exe			7868	28
BBConvert.exe			6208	3
BBConvert.exe			6500	3
BBCheck.exe			496	7
[END_11:57:11]

stuwhite · 05-13-2009, 05:45 AM

Before looking any further in your BBCheck results, I see your CDO and MAPI32.dll files are way out of date. There is a good chance an update has knocked you out due to this state. I would suggest the following to get you at the latest level before you look for a fix -

1 - Patch your Exchange and BES boes to the latest CDO and MAPI32 level (6.5.7654.12 I think).
2 - If you can, also upgrade BES to the latest SP and MR.

The issue will probably dissapear after you do that but if it doesn't, at least you are at a supported level before we do anything else.

sinfoni · 05-13-2009, 10:25 AM

Hi Stuwhite,

After some investigations, issue may be caused by an idiot: Our vendor may have ask to our provider to stop the business mail server option

Why ? Don't know ! But it's probably more an office problem than a technical one...

The Option has just been reactivated and we have to wait until tomorrow to confirm the issue. So I'll be back tomorrow to tell you if it's ok or not before updating anything. (but updating stays a good thing to do anyway

)

Thanks.
André.

stuwhite · 05-13-2009, 10:34 AM

Doh and double doh!! Hope that fixes it for you mate.

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