[Boltsmag]

Hi --

I ordered an 8700g last week from T-Mobile and it arrived today. SIM card already inserted into the unit. I paid no attention to that and started charging the phone as I was instructed to do so...

Anyway, I went back to the unit and tried to make my initial connection to the T-Mobile network and received the message "Please Insert SIM card" on the device. I knew the card was already in there but I checked the manual, and then checked the device -- and it looks like perchance the SIM card is upside down in the unit. (two goldish boxes are able to be seen on the card side that is exposed).

I can't remove the card -- it's stuck. I'm not sure if it's because the card is backwards or what...

Any suggestions? How seriously can I damage the unit (or the card) by applying more force?

[d_fisher]

I didn't think that it is possible to insert the SIM card incorrectly. One corner is notched and should match up with the device SIM card holder. I can't remember which holder the 8700 has so I can't comment on how to remove the card. Dont want to break something if I tell you incorrectly.

[naviwilliams]

...any chance of posting a photo of it? Nonetheless, I agree with d_fisher...

[Boltsmag]

Like I said, the unit was this way when I got it - I was a bit surprised too.

No picture -- though I should have took one. I've been able to use some force and remove the card without hurting anything. The problem is with the card in the proper way now, I am still getting the "insert sim card" error.

[naviwilliams]

Hmm, very strange! Anyone near by that you could 'borrow' their sim, just as a test?

Maybe the sim is now 'really' damanged...

[Boltsmag]

I'm fearing that Nav.

There are T-Mobile centers near me (Office Depot, Wal-Mart, etc) and I may check with them in the morning.

[flash24]

Well first off... when you buy a new phone the SIM is not suppose to be in the device. Is it brand new or what?

[Boltsmag]

It's working now... Man this was weird.

From a n00b to you veterans out there, thanks a lot... For just being here.

[Boltsmag]

Originally Posted by flash24

Well first off... when you buy a new phone the SIM is not suppose to be in the device. Is it brand new or what?

Yes, brand new. Sealed box and all that.

[flash24]

What I would suggest you to do is take it back where you got it from and tell them that when you purchased the device the SIM was already in it and you can't take it out. They should replace it or something.

[kasperapd]

It sounds like he ordered online or via phone. They most likely put the SIM in the phone for him and helped getting it setup so it would be ready to use out of the box. Just a guess though.

I switch between the 8100 and an 8700c. I have found that the SIM card slot on the 8700c makes for a very tight fit for the SIM card. The first time I tried using it, the BB stated that I needed to insert the SIM. I found that I had not pushed it in far enough. As far as getting it out of the 8700c, that is tough. It is such a tight fit, that the only way I have been able to remove it, is to borrow a pair of my wife's tweezer and carefully pull it out. Not the best way I know, but my fingers just can't grab it.

[santaclaus2100]

Hi everyone!!

I have a better story. I bought my BB 8707v on the 20 Sep. It was basically quite fine and dandy. Was using it alright, sms, emails, calendars, sync'ing with Outlook and of course phone calls.

Just yesterday, I got the White Screen of Death, JVM error 523 showed up. I have tried some of the remedy found on this site, including a USB wipe.

Nada, zip, totally dead as a door nail. Called in to my telco, M1 helpline.

She told me to take off the battery and check the SIM. Shock!! Horror!! It was the wrong way in.

The contacts were downwards but the notch was facing the wrong way. A highly unusual situation. It was fine till yesterday.

So previously then notch was facing inwards, now the corrected method the notch is outside on the exposed side, and of course contacts facing down.

The problem is this, the picture showing the SIM orientation has a sticker on it. The telco authority IDA (Inforcomm Development Authority) has a compliance sticker smack bang right on the picture.

I have since removed it and re-stuck it on another plastic surface.

Anyway, even after the various steps that they have instructed me to do, it will not work. And using most of the tricks found on this site. I could not get it running again.

A 1-1 replacement was offered. Of course, I grabbed it. I am still trying to restore the data on it now.

Step by step and slowly.

[takeshi]

You can definitely insert the SIM the wrong way in an 8700 despite the notch.

Either way, you really need something (tweezers, tape, eraser) to grab the SIM and remove it.