BlackBerry Forums Support Community

mlabara · 08-25-2006, 08:59 AM

i am trying to wireless activate some one with my exchange server and i just hangs on activation.
What can i do to get this to work?

What ports have to be open in the firewall and between exchange?

ANY help would be great.

||||||| · 08-25-2006, 09:40 AM

Do you get a message in your inbox from [email address]

?

mlabara · 08-25-2006, 03:28 PM

yes i do get that. but still does not activate

amyoung22 · 08-25-2006, 04:24 PM

Try restarting your Blackberry Policy Service on the BES.

||||||| · 08-25-2006, 04:30 PM

Quote:

Originally Posted by mlabara

yes i do get that. but still does not activate

Well if the message just stays there then the BES doesn't have permissions to get it out of the mailbox or the activation password has expired.

leungw · 08-30-2006, 08:58 AM

Does it happen to all users or just one only?

mattlane · 08-31-2006, 09:55 AM

do you use a remote desktop connection to add users to the bes server. As stupid as it sounds if I add a user to the bes perform a wireless activation it just sits there and does notthing.

If I close the mmc on the bes and log out the activation kicks in happened for about 30 of my users.

BOHIC · 08-31-2006, 02:40 PM

Quote:

Originally Posted by mattlane

do you use a remote desktop connection to add users to the bes server. As stupid as it sounds if I add a user to the bes perform a wireless activation it just sits there and does notthing.

If I close the mmc on the bes and log out the activation kicks in happened for about 30 of my users.

When I tried to upgrade BES using a Remote Desktop connection the upgrade just hung. Hooked up a mouse/keyboard/monitor and ran the upgrade again and it worked fine. Maybe BES doesn't play well with Remote Desktop?

mattlane · 08-31-2006, 02:45 PM

you should'nt be performing any installs /upgrades in Remote Desktop Connection. You need to be logged into the console. but adding users to the bes should be ok.

lcanilao · 08-31-2006, 03:16 PM

Quote:

Originally Posted by mattlane

do you use a remote desktop connection to add users to the bes server. As stupid as it sounds if I add a user to the bes perform a wireless activation it just sits there and does notthing.

If I close the mmc on the bes and log out the activation kicks in happened for about 30 of my users.

I too, add users through remote desktop for my corporation. Is there any real fact behind theory? I sometimes expierience the same and sometimes don't at all. Does anyone have any more information on why this might be happening?

||||||| · 08-31-2006, 10:13 PM

Quote:

Originally Posted by lcanilao

I too, add users through remote desktop for my corporation. Is there any real fact behind theory? I sometimes expierience the same and sometimes don't at all. Does anyone have any more information on why this might be happening?

No facts, you can administer your BES through RDP just fine. DO NOT UPGRADE YOUR BES THROUGH RDP! whew. there.

Crowdie · 08-31-2006, 10:26 PM

This is a really interesting thread.

I have several sites where the BlackBerry server is in another country so they are using RPC to connect and administer their users. I have two sites where enterprise activation fails to start but there are no errors recorded in the MAGT logs. Are other people experiencing the same issue?

slimbim · 08-31-2006, 11:00 PM

we have always performed installation, upgrade, administration via RDP and have never had any issues or problems that was deduced to RDP

twinkiefan · 09-01-2006, 12:58 PM

I've performed every BES install and upgrade I've ever done through either PCAnywhere (4-5 times) or Remote Desktop Connection/Terminal Services-RDP (40-50 times). Never a problem for me...just make sure to connect to the server with the /console switch in Windows 2000 or check "Connect to Console" in XP's Remote Desktop app.

trompi · 09-03-2006, 05:34 AM

Was the unit activated before on someone else BES?If so it need to be released from there first.