[appalum2003]

I just got my Pearl today and I'm a first time user to Blackberry. I can honestly say I'm very unimpressed so far. My menu button types a "W" and my Go Back button types an "x" So, basically, I am dead in the water. HELP!

[John Clark]

Did you get it new? If so, take it back. If it's used, I'd say it got wet.

[appalum2003]

Yeah, it's brand new. I just got it in the box from Verizon today. There's no way to reload the OS and fix the issue?

[styxgroupi]

Wirelessly posted

Really strange.

[appalum2003]

Nah, it's just my luck. This is my first Blackberry and I think I got too excited. I was destined to have a BOB.

[John Clark]

No...take it back and get another one. That's not normal.

[appalum2003]

What's hilarious is that I couldn't figure out how to open up any applications for the life of me. I was thinking to myself "How the hell do people use these things??!?" Then I looked through the user guide and saw the "berry" icon labeled as "Menu" and knew something had to be wrong.

[rcefstsfecr]

Just do a hard restart (take the battery out) and replace it. If it doesn't work the first time, then keep doing it. It will work eventually.