BlackBerry Forums Support Community

kunal · 11-07-2005, 01:25 PM

is the tmobile bb email service down right now? I have stopped getting any emails on my bb for a couple of hours... support deosnt know why

kunal

KonTiki · 11-07-2005, 01:37 PM

There is already another thread for this

ptzchris · 11-07-2005, 01:55 PM

thanks branko it worked

BluePolaski · 11-07-2005, 02:27 PM

branko,

Any word on the TMobile voicemail updates. I am in Michigan and have heard nothing or seen no change thus far?

Thanks for your input on everything.

Branko · 11-07-2005, 05:52 PM

BluePolaski

The voicemail system should be updated in your area very soon, this is what i have:

Chicago, Cleveland, Indianapolis, Cincinnati, St Louis, DETROIT, Milwaukee, Minneapolis will be updates during thiese dates: 10/25/05 & 11/09/05

Branko · 11-07-2005, 05:53 PM

kunal

We were having issues today, should be working now, the issue is resovled.

weathermedic · 11-07-2005, 09:36 PM

Over the past week and a half, my 7230 keeps on telling me my email accounts (aol) are no longer valid and I have to revalidate via the email setup. After I revalidate, it works fine for the next 2 days or so, then the message comes across again, and I have to revalidate again. Any reason why?

Jason in NYC

rcb3 · 11-07-2005, 10:32 PM

ok i am back again. i did the battery pull out trick and it work for a while. it then start the rebooting again. i started pokin around the net and found rim tech knowledge base.

http://www.blackberry.com/knowledgec...owse&sort=name

now i have another couple of questions if you don't mind.
1. what is a master reset? rim said it was for the manufacter only. that said... can i do it?
2. could this be a battery problem. the last few times it has gone to reboot the screen goes blank and the red led flashes on if i touch the back button it comes back on. it is like a ghost in the machine. i keep the battery charged. it is on a charger on my desk at work and by my bed at night. i use it as a alarm clock. sure wish the speaker was a little louder.
anyway - any help you can give?

Zro · 11-07-2005, 10:52 PM

A master reset is not on a BlackBerry. Some BlackBerry Connect devices have master resets.

The only thing similar to a master reset is wiping the data off the handheld by going into Options > Security > wipe handheld, entering in the password ten times, or by putting the BlackBerry through application loader, selecting to erase all installed applicaitons, and not doing an automatic backup/restore. <-- Technically this would be considered a master reset.

Zro

rcb3 · 11-07-2005, 10:56 PM

thanks i'll give the wipe a try

Zro · 11-07-2005, 11:00 PM

Wiping the handheld will only take out the data. If you've already gone through an application loader process, this has technically been done.

One thing you can try is to do a full backup of the handheld, then run through application loader but do not do an automatic backup of the device. Monitor it for a bit to see if it's still acting up. If it's not, then it's possible that there's corruption in the data that was on it and that's what was causing the resets. But my thoughts are that it'll keep resetting.

Zro

rcb3 · 11-08-2005, 10:32 PM

okay did the wipe even did the JavaLoader but with little change. i got tmo on the line i'm on hold for the bb dept. they keep saying apploader, apploader, apploader been there done that. so i am hoping the bb dept can give me some idea on what to do.

you guys have been great and thank you for the help. when or if i get this thing fixed i will let you know.

rcb3 · 11-08-2005, 10:54 PM

ok no help there. is there a place or shop i could send this thing too?
or am i barking up the wrong tree? i just don't want to say i killed it.
could it be the battery?
dust in the case?
it just does not like me anymore?

i am waiting for the new 7100t to come in but i would love to see this one working again.

Branko · 11-08-2005, 11:07 PM

weathermedic

If that is the case if you keep validating it and it works for a while and then goes back to being not valid, what you will have to do is regretfully call in and get transferde over to rim, they will be able to solve this issue for you.

scpanj · 11-12-2005, 12:15 AM

I just got BB7290, and have my company email forwarded to my BB account. The questions are
(1) Is there any size limitation on each email to BB account? for example only less than 5MB will be delivered to my BB account
(2) Is there any total size limitation on emails on the server?
(3) If I delete the email from my BB, the email will also delete from the server? if not, will it be downloaded again to my BB?
(4) How can I check total data usage from my BB? I want get some idea how much data I use each month.

Thanks a lot for helping

-- steven

blackberryjamm · 11-12-2005, 08:46 PM

Hi, Branko,

I just got a new 7105t with the $59.99 BB Unlimited +1000 minutes plan. I also already had another Tmobile phone with just a voice plan (it's not a blackberry). My question is, is it possible to switch just the two phone #'s around so that I can use my old Tmobile phone # on my new blackberry? I called Tmobile Customer Service and was told all I would need to do is switch the SIM cards, and that won't affect my blackberry data use -- but is that true? Or would I first need to change the plans around (i.e. change my old phone # from the voice plan to the BB plan and my new phone# from the BB plan to a voice plan) and then switch the SIM cards? Thank you!!

mcohen8 · 11-16-2005, 09:32 AM

Quote:

Originally Posted by Branko

Hey everyone

I am a rep for blackberry support for T-mobile, if anyone one on this website has any trouble with a bb device or software I' am willing to put in my effort for assistance and help them out.

Hi there Branko,

I am in Canada, and recently purchased a refurb'd 7100t from a reputable online merchant. I have been working with Rogers to get it activated up here, and they have been helpful. In fact, the Rogers tech support rep I spoke to used to work for T-Mobile, and is familiar with issues related to using other carrier's handsets. After searching their own database and the RIM database for my PIN & IMEI, they have determined that T-Mobile has not released the PIN, so it can't be registered with Rogers. They verified that the PIN & IMEI does appear on the RIM database.

I spoke to Josh at T-Mobile BB tech support, who was also very helpful and patient. He told me that the PIN / IMEI combination was NOT currently associated with a T-Mobile webclient account, and that I should not have a problem using this unit with another carrier.

Again, the Rogers support rep suggested that I call T-Mobile (his former employer) and ask to speak with a supervisor...and that I should ask that T-Mobile contact RIM to release the PIN from the T-Mobile database.

Before I try to make my way through to a supervisor...without actually having a T-Mobile account...Can you assist, or perhaps provide more information about my device?

PIN: 2020047D
IMEI: 354529.00.125896.1

Thanks for your help.

Regards,
Michael

Berry One · 11-16-2005, 07:33 PM

Quote:

Originally Posted by mcohen8

Hi there Branko,

After searching their own database and the RIM database for my PIN & IMEI, they have determined that T-Mobile has not released the PIN, so it can't be registered with Rogers. They verified that the PIN & IMEI does appear on the RIM database.

I spoke to Josh at T-Mobile BB tech support, who was also very helpful and patient. He told me that the PIN / IMEI combination was NOT currently associated with a T-Mobile webclient account.

Before I try to make my way through to a supervisor...without actually having a T-Mobile account...Can you assist,

You should ask Rogers or T-Mobile to escalate to RIM for RIM to check their database and for RIM to release your PIN.

If you manage to pass your story to RIM exactly as you told it here, RIM will be able to help you. The problem will be obvious for RIM support.

mcohen8 · 11-17-2005, 09:32 AM

Quote:

Originally Posted by Berry One

You should ask Rogers or T-Mobile to escalate to RIM for RIM to check their database and for RIM to release your PIN.

If you manage to pass your story to RIM exactly as you told it here, RIM will be able to help you. The problem will be obvious for RIM support.

Berry One,

Right on. Problem is that I'm not yet subscribed to a data plan.... Rogers wants me to subscribe, then they'll help me fix the problem. I want to know that my hardware will work before I subscribe....

I'm having a tough time getting a hold of T-Mobile now - they won't put me through to a tech support rep without having an account.

Hopefully, if Branko returns, he could run a few searches for me at TMO to see if there's any more info to be had for this handset....

Thx,
M

Berry One · 11-17-2005, 07:17 PM

Every reputable vendor has money back guarantee: 15, 30 days or whatever. Find out how many days Rogers offers. Sign for Rogers data plan. Tell them your problem. Wait few days. If they can't help you- ask money back.

You should not have a problem getting all your money back because you'll have a proof that you weren't been able to use their services.

You will have to sign anyway: no matter what BerryOne or Branko tells you, you will not know for sure if your blackberry will work with Rogers until you sign for Rogers data plan and try to enable your device on their wireless network.

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