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Originally Posted by rextilleon
Okay---final update. First, the reason they didn't respond to my emails is that for some reason they went into Bee Jive's spam box---I have no idea why but that is what happened. Second---they offered me a refund that I greatly appreciate. They also explained to me that the reason they have the two tiered structure is because their market research indicated that many who own Blackberry's don't have the 29.99. In other words, they made a business decision based on their market research.
Again, I disagree with the policy, but understand their reasoning behind it. They have done everything in the power to satisfy me, and I think they are a stand up company. Finally, I think the product is great, and would highly recommend it to anyone who needs IM on their Blackberry.
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Excellent to see this matter has been resolved....
I should quote something I already posted:
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(2) Spam filters have been way too aggressive these days; your email may have not been seen. Try sending to them from a different email address, or through a website form;
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Unfortunately, this is very common today.
Spammers have ruined the Internet Email system to a certain extent, to the point where sometimes we email somebody and there's now a significant chance (i.e. 1%, 2%, 5%) that the email will get moved automatically to a spam filter.
Consumers can do these tactics:
- Email from more than one different email address, but space them out one per day and use totally different text (type the email again), so your body doesn't get flagged as a duplicate spam
- In one of them, reply to pre-existing correspondence (i.e. "Subject: Confirmation of JiveTalk Registration")
I'm not happy about the overly-aggressive spam filtering, but it's a problem that has been happening more often and is a common reason behind "I never got your email."
