[integjdm21]

I am having problem activating this BB 7250. I have just received 3 new BB 7250 for the new employees in my company. The first two BB's activated fine but this last one is a pain. First thing I did was activate the phone. Then when I try to go to enterprise activation its get stuck. I created/reset the activation password numerous amount of times already. deleting/add the user in the Blackberry Manager. This phone does have a Data plan with verizon so I know its not the service. I've tried plugging the usb to the actual BES server and wirelessley activating it but its still gets stuck on:

Activating
...

Does anyone have any ideas what I can do.

[Frank Castle]

Try restarting to policy service

[DKatman]

From what you are describing, make sure the user does not have any rules set that affect the activation.

I have had users in the past move mail from people outside our office to a junk mail folder by default. The message for activation has to make it to the inbox in order to be grabbed by the server and activate. When my users have had this, it acts just as you describe.

Let us know if that does it.

Dave

[integjdm21]

Originally Posted by DKatman

From what you are describing, make sure the user does not have any rules set that affect the activation.

I have had users in the past move mail from people outside our office to a junk mail folder by default. The message for activation has to make it to the inbox in order to be grabbed by the server and activate. When my users have had this, it acts just as you describe.

Let us know if that does it.

Dave

This user is a new employee so her inbox is completely empty. as far as rules, there is nothing in the exchange server nor the BES that would block this from activating. If that was the case then the previous 2 user that I setup would of had this same problem.

[DKatman]

And you don't have any kind of spam filter before your domain?

I also exclude any email not coming to an actual person within my domain from coming through via a userlist. If there was a misspelling of that user on this list, they would not receive any email from anyone not within our organization. Can you verify this user can receive email from outside your domain?

Dave

[T-Roy]

Run the IEMSTest utility against the new users mailbox to confirm permissions.
Remove the user and try to activate and check the mailbox to ensure the ETP message arrives in the Inbox.
If it does, cancel the activation and re-add the user to the server.
Try to activate again, this time watch to see if the ETP message arrives and is deleted. If its deleted its been picked up by the Mailbox Agent and typically then you will get some sort of response. If you don't, try to activate with another SIM card/BlackBerry that you know works. It maybe a carrier provisioning issue.

...Check this KB for whole bunch more steps :p BlackBerry Search Results

[Helix26404]

Do you have TCP port 3101 forwarded/opened on your firewall to the box that houses BES?

[peter_h]

.. turns out the radio on the unit was "dud", once the unit got exchanged issues went away.

Hope this helps.