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Old 11-24-2011, 09:58 AM   #1
pngaccount
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Default puzzled... storm wont upgrade

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hi really puzzled and need some help.

i have a 9530 that was downgraded in error from the latest OS. I want to upgrade it again, but the apploader keeps telling me that i dont have any software on my pc for this device and i know i do. i tripled checked to make sure it was a 9530 on the device itself. tried adding the software manually with the apploader. says it is not compatible. tried it with the DM and it crashes halfway through.

any ideas???

much appreciated.
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Old 11-24-2011, 10:03 AM   #2
NJBlackBerry
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Default Re: puzzled... storm wont upgrade

You have to locate and delete all copies of VENDOR.XML from your PC C: drive. There may be more than one.

Also, what version are you trying to upgrade from and to?
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Old 11-24-2011, 10:06 AM   #3
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Default Re: puzzled... storm wont upgrade

Ii am upgrading from 4.7 to 5.0..

I looked for the vendor xml and deleted them. i did a search on my pc to see if there were anymore. Did not find any.

Last edited by pngaccount; 11-24-2011 at 10:11 AM..
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Old 11-24-2011, 10:17 AM   #4
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Default Re: puzzled... storm wont upgrade

Do you have a BlackBerry Data Plan?
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Old 11-24-2011, 10:18 AM   #5
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Default Re: puzzled... storm wont upgrade

i do...
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Old 11-25-2011, 10:25 AM   #6
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Default Re: puzzled... storm wont upgrade

update.

I downloaded and reinstalled the lastest os from the net. made sure i took out the vendor xml. now the apploader brings up the updated software but when i clcik next, i got a window popup saying

'The application blackberry 5.0.0 Core Applications becuase some required files are not available'

Any ideas anyone???

thanks
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