[Deftonesman]

I am using, Bes 4.1 and Exchange 2003 Sp 2. My boss and I have the excact blackberry and the excact firmware. Here is the situation:

I receive email in my inbox, when I delete them from Outlook, they also automatically remove from the Blackberry. My boss on the other hand, he receives email and deletes them from outlook, they do not delete from the handheld, he must click reconcile now. Why is this? The server is set at the root of the policy for everyone to delete on handheld, so what could it be?

He does have other users with access to his inbox in outlook, would this make a difference?

[Deftonesman]

Oh Yah, Exchange is in cache mode...but so is mine!

[x14]

Is he checking the seconds he deletes something from Outlook? The reconciliation is not instantaneous.

[Frank Castle]

Push in the wheel and reconcile now .. that will force the reconcile between BES and mailbox. If it deletes your just not waiting long enough.

[Deftonesman]

No, but on mine its with in 5-10 minutes and I have his on my desk right now and still waiting for 3 emails to be deleted from 40 mins ago. Oh yah to add, I tried to force an reconciliation from his blackberry, it didnt delete them. Now would this be because other people have his inbox open??Or something is wrong with his handheld?

[x14]

Originally Posted by Deftonesman

No, but on mine its with in 5-10 minutes and I have his on my desk right now and still waiting for 3 emails to be deleted from 40 mins ago. Oh yah to add, I tried to force an reconciliation from his blackberry, it didnt delete them. Now would this be because other people have his inbox open??Or something is wrong with his handheld?

Do you have wireless reconciliation on?

Messages| Options| Email Reconcilation| Wireless Reconsile - On

[Frank Castle]

Also the deleted email (if deleting from Outlook) needs to be in the deleted folder so Blackberry can track where it went ..

[Deftonesman]

Yes, On the handheld it is on and also on the BES server I turned on Hard deletes reconciliation to True.

OK here is where I am leaning..he has 2 assistants..I gave them mailbox access to him from their outlook..everyone is set to exchange in cach mode..so I send him 3 tests emails..from me..delete them..from his inbox they are deleted..It's been 45 mins..nothing, I tried to force the reconciliation from the BB..no such luck, I go to see his admin, she is looking at his inbox and still sees my damn 3 emails..see my gut leans here..should I change everyone off of cach mode, or do you think it even matters?

[ladydi]

sounds like you have too many cooks in the kitchen, so to speak. Why are the assistants using cached exch for his mailbox? That doesn't seem necessary unless they have laptops and need to access the info away from the office.

[Frank Castle]

it's always those admins!

[Deftonesman]

So before I go remove cache mode from the admins and him..do you guys feel this is the way it could possibly go?

[Deftonesman]

OK I just took all 3 off Cache Mode, lets wait and see.

Dman this doesn't work, what would be my next step? Re-do the handheld? Like I said, mine works fine so obviouslt BES has no issues.

[RGOMike]

Originally Posted by Deftonesman

OK I just took all 3 off Cache Mode, lets wait and see.

Dman this doesn't work, what would be my next step? Re-do the handheld? Like I said, mine works fine so obviouslt BES has no issues.

I have the same issue as Deftonesman, much appreciated if anyone has a solution.

[Deftonesman]

So I patched my BES server with SP2 and all of a sudden this morning, the guys email reconciliation works..

Imagine that....