[philst]

Hi we're running BES on Domino version 4.1.6.12.
We have a blackberry user that looses contact for some periods of time every once in a while. When it happends, he doesn't receive his e-mail for some period of time(can go up to 1 hour) and the last contact time on the BES is way back(can go also to 1 hour ago).

Can someone help me with this?

Thanks

[juwaack68]

Is the user's device going out of coverage? It the device set to not roam and he's moving around, or does this happen when he's staying in the same place?

[philst]

This user is staying in the same place when it happens(at the office). Actually he's like 10 feets away from me!

[freakinvibe]

What icon does the BB show in the upper right corner during the 1 hour outage? GPRS, GSM, SOS, EDGE, 3G, gprs, gsm, edge?