i have just recently upgraded my phone from an XDAlli to a blackberry 8700g, the problem is that it is not allowing me to sync my contacts from MS Outlook - i have been told that it may not recognse this, i have successfully sync the calendar and task, and memo, but the most important one i cant.
i have just recently upgraded my phone from an XDAlli to a blackberry 8700g, the problem is that it is not allowing me to sync my contacts from MS Outlook - i have been told that it may not recognse this, i have successfully sync the calendar and task, and memo, but the most important one i cant.
I am a complete novice on this, can anyone help??
Need more information:
- using BES?
- using Outlook?
Ok at the moment my XDA2i required a different format so that may be why, does this mean that i have to go through all my contacts and fill out surname , christain name and company to enable this to work?
You have something in any one of the first. middle or last name fields. Even one letter will do it. Also you can't have any "special" characters in name fields:
Cause 2 - Invalid characters in name or address fields
There are invalid characters (symbols such as +, $ or %) in the Name or Address fields of address book entries.
Resolution
Make sure that no invalid characters appear in the name or address fields of address book entries.
On the device, open the Address Book and select entries with invalid characters.
Remove any symbols or invalid characters from the Name and Address fields.
I FIXED THIS IN OUTLOOK - NOT THE HH as there were no contacts on the HH yet....
Cause 3
There are Contacts in Outlook that do not contain information in the First Name, Last Name, or Company fields.
Resolution
Make sure that each Contact entry is assigned either a First Name, Last Name, or Company.
Open Outlook and go to the Contacts page.
Sort the contacts by Category in order to easily identify entries without names or companies.
Add data to at least one of these fields. Or, delete entries without a First Name, Last Name, or Company.