BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 01-02-2008, 10:43 AM   #1
martsyr
New Member
 
Join Date: Jan 2008
Model: 8120
PIN: N/A
Carrier: Vodafone UK
Posts: 10
Default Unable to load device software after nuking - please help...

Please Login to Remove!

Hi all,

I'm in despair at the moment trying to revive someone's blackberry that is to be set up with company e-mail on the BES here.
It's a newer version than the others we use (8120) and is unlocked although we're with Vodafone UK, who don't have that model.

Basically I had trouble with activation so I nuked it and did a file system wipe.

It now either displays a JVM error or the icon with 507 under it.

The annoyance is that desktop manager says that it doesn't have the software compatible with the device...

I've downloaded the 8120 software from several providers as well as 8100 series software but still the same.

The BES is running version 4.0.xx, I downloaded version 4.3 to my desktop PC and added all the device software I could find but just keep getting this message about the device software not being available...

Please help as I've run out of ideas and can't really send the device anywhere for repair as Vodafone didn't supply it...
Offline  
Old 01-02-2008, 12:01 PM   #2
JSanders
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
Default

martsyr, welcome to the Forums.

You must have the OS which is loaded on the BB, also installed on your PC.

Application Loader Error - BlackBerryFAQ

Good luck.
Offline  
Old 01-02-2008, 12:39 PM   #3
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default

After you have verified that you have downloaded and installed the Handheld OS for the BlackBerry onto your PC, locate and delete VENDOR.XML from your PC C: drive

Restart Desktop Manager.
Offline  
Old 01-03-2008, 07:08 AM   #4
martsyr
New Member
 
Join Date: Jan 2008
Model: 8120
PIN: N/A
Carrier: Vodafone UK
Posts: 10
Default

Quote:
Originally Posted by NJBlackBerry View Post
After you have verified that you have downloaded and installed the Handheld OS for the BlackBerry onto your PC, locate and delete VENDOR.XML from your PC C: drive

Restart Desktop Manager.
Excellent, deleting the vendor.xml did the trick.

Many thanks for your help.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

8545P10160B, SNT-M1V, 39B12406-C PWB CPU T85410
$199.0
8545P10160B, SNT-M1V, 39B12406-C PWB CPU T85410 pictureGENUINE ZILOG Z80A CPU IC Z8400A 40pin PDIP NOS IN OEM TUBES
$7.0
GENUINE ZILOG Z80A CPU IC  Z8400A  40pin PDIP   NOS IN OEM TUBES pictureAlphaSmart 3000 Keyboard Word Processor System Untested W/ Manual
$20.0
AlphaSmart 3000 Keyboard Word Processor System Untested W/ Manual pictureKontron ETX-DC 18039-0000-16-2 Single Board Industrial Computer Atom n270 CPU
$499.99
Kontron ETX-DC 18039-0000-16-2 Single Board Industrial Computer Atom n270 CPU pictureAlphaSmart 3000 Keyboard Word Processor System Untested W/ Cable No Manual
$20.0
AlphaSmart 3000 Keyboard Word Processor System Untested W/ Cable No Manual picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.