[Logical]

Hi there - I hope you can help.

I'm trying to synchronize my LotusNotes contacts with my BB, but I keep getting a error message i.e. the DesktopManager crashes when it gets to the contacts part.

This is the error message I get: "The instruction at 0x12007265 referenced memory at 0x12007265. The memory could not be read.". See attachment for full error message.

Any ideas how to fix this? My IT department has un/installed the DTM, has made sure the registry is cleared, etc. - but no luck so far.

Thanks in advance

Till

[akdumga]

Make sure you also remove your Intellisync PIM folders from C:\Documents and Settings\%username%\Application Data\Research In Motion\BlackBerry\Intellisync.

If these are corrupt it could be causing the problem. Alternatively, it could be one of your contacts which is malformed, and causing Intellisync to crash.

To determine which one you can use the instructions at the bottom of this KB article I believe:

http://www.blackberry.com/knowledgec...1285&vernum=14

[weazbo]

A little late on this, but it may help you or others...
Make sure that there are no contacts that are in a Category over 50 characters long. We can reproduce a crash EVERY time when we have an address book entry with a 60-character Category.