[Starthorn]

I am having a problem with one of my BB's. when the user tries to delete a message on her email inbox on her PC (groupwise), it does not delete on the BB.

I checked email/option/reconciliation/ Delete on mailbox & handheld, wireless Reconcile on and mail box wins.

I tried the reconcile now option and I also tried purge delete. As far as I can see they did nothing. I am not really sure what they are meant to do though.

[fusky]

It is possible the message database on the device is corrupt and needs to be cleared.

BlackBerry Search Results

[Starthorn]

Originally Posted by fusky

It is possible the message database on the device is corrupt and needs to be cleared.

BlackBerry Search Results

I was going to remake the user in BES anyways as my last resort. I will wait to wipe the BB and see if anyone has other ideas. I'm hoping its just a setting

[Starthorn]

Originally Posted by Starthorn

I was going to remake the user in BES anyways as my last resort. I will wait to wipe the BB and see if anyone has other ideas. I'm hoping its just a setting

I tried this but It didn't work.

[kapasaca]

you know BES i.c.w. Groupwise only deletes mail (reconcile) once a day when in o-api mode?

[Seca]

Originally Posted by fusky

It is possible the message database on the device is corrupt and needs to be cleared.

BlackBerry Search Results

Thanks alot. My Curve was doing the same thing. This erased the messages.