[hayabusa]

disable AD account
Send wipe to handheld
Remove Blackberry admin account from AD
Remove Blackberry account from BES
Call carrier to cancel service

[simmons4102]

Originally Posted by hayabusa

disable AD account
Send wipe to handheld
Remove Blackberry admin account from AD
Remove Blackberry account from BES
Call carrier to cancel service

How long do you wait between sending the command to wipe the handheld and actually removing the account from the BES?

How can you be sure that the device receives the commands when you can't/don't want to contact the terminated user?

[DarkWater]

Originally Posted by simmons4102

How long do you wait between sending the command to wipe the handheld and actually removing the account from the BES?

How can you be sure that the device receives the commands when you can't/don't want to contact the terminated user?

There was another thread on that question. Check the policy log for the following lines.

[40000] (11/27 09:39:20.684):{0xA94} {user@domain.com, PIN=FFFFFFFF, UserId=15}SCS::PollDBQueueNewRequests - Queuing KILL_DEVICE_REQUEST request
[30000] (11/27 09:39:29.591):{0xA6C} {user@domain.com, PIN=FFFFFFFF, UserId=15}RequestHandler::SendQueuedITAdminCommand ToDevice Sending data to device, contentType=ITADMIN, size=52, RefId=0, TransactionId=-951727498, Tag=13
[40000] (11/27 09:39:29.591):{0xA6C} {user@domain.com, PIN=FFFFFFFF, UserId=15}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=13
[40000] (11/27 09:39:29.591):{0xA68} [BIPP] Send data, Tag=13
[40000] (11/27 09:39:30.247):{0xA64} [BIPP] Received status DELIVERED, Tag=13
[30000] (11/27 09:39:30.247):{0xA70} {user@domain.com, PIN=FFFFFFFF, UserId=15}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=13
[40000] (11/27 09:39:30.247):{0xA70} {user@domain.com, PIN=FFFFFFFF, UserId=15}RequestHandler::DoITPolicyDeviceSentProc essing - ITPolicy GME Receive Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=13

[markhatter]

1. tell them to clear their desk
2. get security to embarass them by walking them off the property
3. claim their PC as your own before their chair is cold

[DarkWater]

Originally Posted by markhatter

1. tell them to clear their desk
2. get security to embarass them by walking them off the property
3. claim their PC as your own before their chair is cold

That's cold, but effective.