[nathanjlewicki]

Originally Posted by jp420

(note - I can't post the full link because I have less than 10 posts)

Doc ID : KB15278
Last Modified : 2008-04-23
Document Type : Support

Cause

The error occurred after upgrading from BlackBerry Desktop Manager 4.2.2 to version 4.3. The upgrade failed to remove the Connectors folder in C:\Program Files\Research In Motion\BlackBerry\Connectors. As a result, the old Microsoft Outlook desktop applications are registered with BlackBerry Desktop Manager 4.3.

Resolution

If the Connectors folder is still present in C\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector, follow these steps:

1. Unregister the old Microsoft Outlook connector ilxolkCompanion.fil.
1. Open the command prompt.
2. Navigate to C:\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector.
3. Type in the command regsvr32 -u ilxolkCompanion.fil.
4. In Desktop Manager, Microsoft Outlook will no longer be listed as an available desktop application.
2. Register the most current Microsoft Outlook connector.
1. Navigate to C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\MS Outlook Connector.
2. Type in the command regsvr32 msoutlookconnector.fil.
3. In Desktop Manager, Microsoft Outlook will now be registered as an available desktop application.

Once these steps have been completed, configure synchronization again.

This was great. Fixed everything, note that I am using v4.6 and it worked. Thanks!

[urblaze]

Wirelessly posted

Originally Posted by tifosiv122

I wanted to update my BB last night and the FAQ said to make sure I am running 4.3 desktop. I was running 4.2 so I updated it. It sees the BB but I can't configure the sync.

It sees my outlook profile, but when I go to 'finish' the setup I get the following message:

"Cannot find system in table file"

Picture:


I get this error for each (Memo, Cal, ToDo, etc).

Steps I've done:

Manually uninstalled Desktop Manager + Roxio.
Restart PC + Batt Pull
Re-Install fresh Desktop Man + Roxio.
Restart PC
Connect BB to PC
Same issue.

I'm on BIS not BES, and I set it up that way when installing.

I got the 4.3 install file direct from RIMs site.

Any help would be wonderful. RIM won't support an end user and Verizon is stumped.

Thanks,
Erik

After spending 2 days trying to find the answer to this problem. You have to do a clean uninstall, because there are old blackberry files hidden that you must remove. There are 6 steps to do that listed elsewhere on this site. After you do that you can restart your computer and install the new software.

[cannia25]

Originally Posted by clayowensby

So, when I get down to the:
2. Type in the command regsvr32 msoutlookconnector.fil.

I get a message that says: "The module "msoutlookconnector.fil was loaded but the call to the DllRegisterServer failed????

Any ideas?

I'M HAVING THE SAME MESSAGE ERROR.
"DllRegisterServer in msoutlookconnector.fil failed"

WERE YOU ABLE TO FIX THIS? PLEASE SHARE IT......

Regards....Cannia25

[cannia25]

Regarding the message "DllRegisterServer in msoutlookconnector.fil failed" I found in another forum it means you need administrator rights to do it. However, I managed to get the rights (calling the helpdesk, is my office laptop which I cannot synchronize) and still have the same problem "Cannot find system in table file"

Anybody there who can help me???