[mauricerached]

I need help!

Here are the symptoms:

1. My SIM card shows the following:

SIM---------------Disabled
Network---------- Blocked
Network Subnet---Disabled
Service Provider---Disabled
Corporate---------Disabled

2. When I restart my phone, I get the following message:

Your current SIM card requires an unlock code. Would you like to unlock it?
However, when I say yes (or NO for that matter) the window disappears without giving me the opportunity to enter anything.

3. The main screen always displays: Invalid SIM Card

4. I am unable to use the phone overseas. The same phone used to work overseas. This is a new problem.

5. The phone works fine in the US.

6. Verizon could not help. They offered to exchange the phone, which I am trying to avoid, since I have a lot of customized setting that I don't want to redo.


Here's what I have done with no success:

1. Got a new SIM card from Verizon.
2. Tried every combination possible of MEP2, MEPP2, with a SIM, without a SIM, with a new Verizon SIM, all without success. The window requesting the unlock code never came up.
3. Did a reset to factory setting and a total wipe out, and repeated the above.


Any ideas?

Thank you very much

Maurice

[tsac]

sounds like you entered the unlock codes too many times and now the phone is locked to the original carrier service.

How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ


How do I unlock my BlackBerry? - BlackBerryFAQ

[rambo47]

There is no coming back from entering the wrong unlock code too many times.

[Motorcycle Mama]

If it's blocked because the unlock code was entered too many times, find a shop that offers DM3 unlocking. They will need to physically access the device via the USB port. You cannot do it yourself.