I doubt they are out the entire year of 2010. Most likely they'll be back to work on Monday 1/4/10.
Be patient and I am sure they'll get back to you. I've have positive experiences with them. Forum member Ani here would likely be able to answer your question.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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