Ok, I've searched these forums and haven't found anything that helped. When I connect my Blackberry Storm to my computer it automatically looks for updates and asks if I want to update now. I say yes. It shows what will update and I hit finish and then it says:
A fatal error has occurred while updating your devices software. Please try again.
Of course I have tried multiple times and it hasn't worked. Help!
I am not sure if this would help or not, but have either of you tried un-installing the DM, rebooting your workstation, and then re-installing the DM? Do you have the latest DM available or the one off of the CD?
Guys try this as I was having the same issues.
1. disconnect the phone from your pc.
2. Download .75 to your desktop
3. If you already tried installing the .75 uninstall it.
4. Then reinstall it.
5. Go into you C:, program files, common files, Research in motion, AppLoader.
6. Delete the XML (Verizon) file
7. Then open the Desk top Manager and connect your phone.
8. If it doesn't automatically tell you there's an update available, choose Application Loader.
9. Choose Update Software
10. It should now list a bunch of things that will get updated (I believe there is a warning message as well telling you that it's going to uninstall apps.
11. When you click next you should be on your way.
Good luck! Mike
Desktop Manager won't update my Blackberry
