Quote:
Originally Posted by elan19
I called T-mobile this morning and after discussing for 10-15 minutes the rep decided to send me a replacement for a nominal shipping fee ($9.99) without me even asking. Playing with volume on my phone, the hiss goes away if I turn the volume fairly low, and comes right back, getting increasingly louder, as the volume goes up.
I've called T-mobile several times in the past week (about other issues such as changing my phone number) and I have to say their customer service lives up to the hype - I've never experienced customer service like that for cell phones or computers before. Every rep I've talked to has been incredibly friendly and obviously trying very hard to help me get what I need.
The coverage where I live is terrific (and even if my home or office had poor reception I could just use WiFi). The price is better than the competition. It's hard to see why I'd ever switch away from T-mobile after just a few days' experience.
I'll post a comparison between my current phone and the replacement phone when I get it.
Thanks again for the comments.
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Good to hear they've replacing it. I also think TMobile customer service is outstanding. Even though their network coverage is not as extensive as others, I'm not sure I would change back to another provider without some hesitation.