[muddles]

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 4:
Event Type: Warning
Event Source: BlackBerry Dispatcher STORM2007
Event Category: None
Event ID: 20000
Date: 7/17/2007
Time: 8:37:39 AM
User: N/A
Computer: STORM2007
Description:
[SRP] Connection failed

[muddles]

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 3:
Event Type: Warning
Event Source: BackupConnector
Event Category: None
Event ID: 20025
Date: 7/17/2007
Time: 10:10:08 AM
User: N/A
Computer: STORM2007
Description:
{UserName.49} Failed to Update (backup) record in database. Target = Saved Email Messages, UID = 580396291, CmdID = -1102, status = 320

[muddles]

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 2:
Event Type: Error
Event Source: BlackBerry Mobile Data Service
Event Category: None
Event ID: 15000
Date: 7/17/2007
Time: 10:53:29 AM
User: N/A
Computer: STORM2007
Description:
The description for Event ID ( 15000 ) in Source ( BlackBerry Mobile Data Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: <2007-07-17 10:53:29 BST>:[1290]:<MDS_STORM2007>:<ERROR>:<LAYER = SCM, EVENT = AdminServiceImpl.run(): java.lang.OutOfMemoryError: unable to create new native thread>

[muddles]

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 1:
vent Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 7/17/2007
Time: 8:37:39 AM
User: N/A
Computer: STORM2007
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Alert ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Alarm::SoundAlarm: Could not open registry key 'Software\Research In Motion\BlackBerry Enterprise Server\BESAlert'.

[John Clark]

Muddles,
No need for the 4 separate threads so I've merged them into one.

[hdawg]

Originally Posted by muddles

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 3:
Event Type: Warning
Event Source: BackupConnector
Event Category: None
Event ID: 20025
Date: 7/17/2007
Time: 10:10:08 AM
User: N/A
Computer: STORM2007
Description:
{UserName.49} Failed to Update (backup) record in database. Target = Saved Email Messages, UID = 580396291, CmdID = -1102, status = 320

don't worry about it; it happens at times. As long as you don't see it constantly throughout the logs this is normal

[hdawg]

Originally Posted by muddles

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 4:
Event Type: Warning
Event Source: BlackBerry Dispatcher STORM2007
Event Category: None
Event ID: 20000
Date: 7/17/2007
Time: 8:37:39 AM
User: N/A
Computer: STORM2007
Description:
[SRP] Connection failed

Eh, they also happen ...

The BlackBerry Enterprise Server keeps a continuous connection with the Service Routing Protocol (SRP) host to ensure that the BlackBerry Enterprise Server can redirect messages to BlackBerry devices. Every minute the BlackBerry Enterprise Server pings the SRP host and waits for a response. If the BlackBerry Enterprise Server does not receive a response, it displays an SRP connection failure and tries to re-establish the connection.

Could be some slight network latency, a blip on your network, or a blip somewhere in your network routing to RIM / vice versa.

As long as it isn't constant you're ok.

[hdawg]

Originally Posted by muddles

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 2:
Event Type: Error
Event Source: BlackBerry Mobile Data Service
Event Category: None
Event ID: 15000
Date: 7/17/2007
Time: 10:53:29 AM
User: N/A
Computer: STORM2007
Description:
The description for Event ID ( 15000 ) in Source ( BlackBerry Mobile Data Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: <2007-07-17 10:53:29 BST>:[1290]:<MDS_STORM2007>:<ERROR>:<LAYER = SCM, EVENT = AdminServiceImpl.run(): java.lang.OutOfMemoryError: unable to create new native thread>

This appears to be an out of memory error ... what OS are you running on the BES? What is the exact version of bes you're running?

[hdawg]

Originally Posted by muddles

Hi Guys,

I am getting the following errors, but it seems to be all working ok. Was wondering if anything major is wrong, or any way of getting rid of the errors?
Error 1:
vent Type: Error
Event Source: BlackBerry Alert
Event Category: None
Event ID: 10000
Date: 7/17/2007
Time: 8:37:39 AM
User: N/A
Computer: STORM2007
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Alert ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Alarm::SoundAlarm: Could not open registry key 'Software\Research In Motion\BlackBerry Enterprise Server\BESAlert'.

again which version of BES? Was this an upgrade from a previous version?

[muddles]

thanks. but the errors seem to be recurring, for most of the day. it is installed on a windows 2003 std with exchange 2003.
it was a new installation on a new server, using a sql 2000 database.
i am using 4.0.0.110 bes

[hdawg]

download and install the latest service pack (SP7) ... give it a day, and then review the logs.