[MontLeeWireless]

Rookie BES support specialist need to understand how a few users are on the BES and their mobile phone number is missing? How are they able to make contact? Thank you.

[x14]

BES collects the phone number from the SIM card. If the phone number is not entered on the SIM card it will not show up.

[MontLeeWireless]

Ok. So those must be old outdated SIM cards. Thanks x14!

[ImyDaSaint]

Phone number needs to be programmed on each SIM:

Options>Advanced Options> SIM> (menu option) Edit SIM Phone Number

[usererror]

We had that issue with a few users, but Alltel doesn't use SIM Cards. Now we're on BEs 5.0 and I haven't gone looking for if those users are still missing the phone numbers in their 'profile' on the server.